Question about 'Top reasons for random, fatal crashes in Windows XP and Windows 2000'
Friday, June 7, 2002 at 12:08 am
Windows 2000 Annoyances Discussion Forum
Posted by Keppie
(4 messages posted)
I have a question about Top
reasons for random, fatal crashes in Windows XP and Windows 2000:
Hi All,
I am running Win 2K Pro, an Iwill KK266 mobo w/VIA chipset, AMD D750 Duron, and 256MB
133Ram.
My hope is that someone will be able to help me diagnose and fix a problem that has
just started up about a week ago and is getting worse.
When starting up the computer and providing the administrator's password, windows
loads normally. About the time it would stop loading and be ready to use, the system
randomly restarts. After the restart, I wait for my cue, log in again, Windows loads
and, up until yesterday, it would be ready to go with only one restart cycle. Yesterday,
however, it went through TWO of these restart cycles. I was holding my breath wondering
what I was going to do if it simply kept going through this nasty restart "loop".
I am not sure it is related, but as a bit more background, IE 5.5, has started freezing
on me in kinda the same timeframe. No warning. And it freezes. Nothing works (keys,
esc, mouse, etc) to get the computer's attention. No Blue Screen of Death. Just
like looking at a screen shot. The only way to get the computer restarted is to
pull the plug to kill the power (switch doesn't work, either).
The random restart problem happens randomly (although it is now happening about once
every four start ups) and will occur after the computer has been properly shut down
as well as after one of the "IE Freezes" noted above.
I have also had a ton of trouble recently trying to get this computer to recognize
a Visioneer Scanner with Twain and PaperPort software with no success. The really
nice support people at Visioneer had no clue what to do so they ran me through endless
hoops and loops for several frustrating weeks......but that's another story........The
relevant point is that I ended up uninstalling the scanner drivers and Scansoft PaperPort
software. Apparently the uninstall wasn't clean because the message that the computer
is attempting to configure and connect to the scanner still appears on the screen
at the very end of the boot up sequence. I mention this although the random restart
began sometime after the uninstall of these programs. I would sure like to know
how to get rid of this last remnant of the scanner program, also.
I happen to be using two hard drives with different file formats but they have been
living together happily with no conflicts or problems for over six months.
I also run Norton Anti-virus.
As mentioned at the top, my main concern is to try to get the random restart eliminated.
Is there some way for me to trouble shoot this? Any ideas on what I might try?
Thanks in advance for your comments.
Chris
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 | Question about 'Top reasons for random, fatal crashes in Windows XP and Windows 2000' (Keppie: Fri, Jun 7, 2002, 12:08 am) |
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