re: Broadjump programs
Wednesday, November 5, 2003 at 11:21 pm
Windows 2000 Annoyances Discussion Forum
Posted by Darcy
(1 messages posted)
This document outlines who BroadJump is and how Comcast uses them to install our
software on computers.
BroadJump
BroadJump, Inc., is the leading Broadband self-install specialist providing broadband
software for DSL, cable, and wireless broadband providers. BroadJump clients include
3Com, Bell Canada, BellSouth, British Telecommunications, Charter Communications,
Cox Communications, EarthLink, EDS, Fujitsu, Hewlett-Packard, Microsoft Business
Solutions, NTL, SBC Communications, TELUS, Telewest, Time Warner Cable, VERITAS Software,
Verizon and McAfee.
BroadJump Client Foundation
Comcast partnered with BroadJump to create the CHSI self-install installation disks
that easily walk customers through the set up process of Comcast service on their
computers. BroadJump Client Foundation is installed to facilitate communication between
the installation and support software on your computer, and the Comcast servers that
manage these applications. At the end of installation, the BroadJump Client Foundation
sends installation information, much like any other software requiring registration,
back to Comcast.
This registration software records technical data, such as the type of operating
system used by the PC, and gathers information from the modem about the condition
of the cable line and signal levels. It is used to create further enhancements to
the CD to make sure it works as quickly and smoothly as possible on all customers'
machines. A copy of all this information is kept locally on the customer's computer
in the Windows\Temp directory. This file is named Report.xml and can be easily viewed
within Internet Explorer.
Identified Firewall Activity
The Client Foundation software queries Comcast servers at system reboot. At that
time a customer's firewall may log an attempt of the software to access the Internet.
This occurs for two reasons:
Registration: Registration information is uploaded after the software installation,
but if it is unsuccessful, the Client Foundation will continue to attempt to upload
at system reboot until it is successful.
Updates: The Client Foundation uses few resources when running and infrequently checks
for updated software from Comcast. If updates exist, the Client Foundation has the
ability to download these updates and install them. Customers are prompted for permission
to download and install an update if one is available.
Software Removal
If customers wish to remove the software for any reason then this can easily be achieved
through the Windows Add/Remove application. Removal will mean that Comcast software
updates will not be received.
On Monday, June 30, 2003 at 10:18 am, Dee wrote:
>2 programs: Broadjump Client Foundation & Broadjump ConnectConnect Engine were installed
>on my computer without my permission and/or knowledge. What are they & can I safely
>uninstall them? Thank you in for any help.
- Written in response to:
- Broadjump programs (Dee: Monday, June 30, 2003 at 10:18 am)
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