>Hi All,
>I am running Win 2K Pro, an Iwill KK266 mobo w/VIA chipset, AMD D750 Duron, and 256MB
>133Ram.
>My hope is that someone will be able to help me diagnose and fix a problem that has
>just started up about a week ago and is getting worse.
>When starting up the computer and providing the administrator's password, windows
>loads normally. About the time it would stop loading and be ready to use, the system
>randomly restarts. After the restart, I wait for my cue, log in again, Windows loads
>and, up until yesterday, it would be ready to go with only one restart cycle. Yesterday,
>however, it went through TWO of these restart cycles. I was holding my breath wondering
>what I was going to do if it simply kept going through this nasty restart "loop".
>
>I am not sure it is related, but as a bit more background, IE 5.5, has started freezing
>on me in kinda the same timeframe. No warning. And it freezes. Nothing works (keys,
>esc, mouse, etc) to get the computer's attention. No Blue Screen of Death. Just
>like looking at a screen shot. The only way to get the computer restarted is to
>pull the plug to kill the power (switch doesn't work, either).
>The random restart problem happens randomly (although it is now happening about once
>every four start ups) and will occur after the computer has been properly shut down
>as well as after one of the "IE Freezes" noted above.
>
>I have also had a ton of trouble recently trying to get this computer to recognize
>a Visioneer Scanner with Twain and PaperPort software with no success. The really
>nice support people at Visioneer had no clue what to do so they ran me through endless
>hoops and loops for several frustrating weeks......but that's another story........The
>relevant point is that I ended up uninstalling the scanner drivers and Scansoft PaperPort
>software. Apparently the uninstall wasn't clean because the message that the computer
>is attempting to configure and connect to the scanner still appears on the screen
>at the very end of the boot up sequence. I mention this although the random restart
>began sometime after the uninstall of these programs. I would sure like to know
>how to get rid of this last remnant of the scanner program, also.
>I happen to be using two hard drives with different file formats but they have been
>living together happily with no conflicts or problems for over six months.
>I also run Norton Anti-virus.
>As mentioned at the top, my main concern is to try to get the random restart eliminated.
> Is there some way for me to trouble shoot this? Any ideas on what I might try?
>Thanks in advance for your comments.
>Chris
>
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Written in response to: Question about 'Top reasons for random, fatal crashes in Windows XP and Windows 2000' (Keppie: Friday, June 7, 2002 at 12:08 am) There are presently no replies to this message.

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