blank screen when trying to log onto hotmail
Saturday, August 1, 2009 at 3:56 am
Windows 2000 Annoyances Discussion Forum
Posted by Sarah Borl
(1 messages posted)
Hi. I had a problem with a blank screen when trying to log onto hotmail, and also
the same problem on www.landregisteronline.gov.uk (when I tried to order stuff).
I think I may have found the problem, so I hope the following helps someone else.
The problem seems to be, for me, in the version of Zone Alarm. Windows 2000 cannot
cope with the following version of Zone Alarm: zaSetup_80_065_000_en.exe and a warning
pops up if you try to install this version. It seems the highest version Windows
2000 can cope with is Zone Alarm zlsSetup_70_483_000_en.exe. The version just prior
to zlsSetup_70_483_000_en.exe worked fine unless you have a particular microsoft
security update installed. You can either search the web to find out what that security
update is, and remove it,...or simply use zaSetup_80_065_000_en.exe instead, which
I think must be the better of the two choices. However if you do install this version,
before connecting to the internet, go straight away to the control panel of Zone
Alarm and make sure automatic updates is switched to manual updates, and do not try
to get an update, ever. If you accept an update then it appears to me you get the
blank white screen when you try to log into hotmail. If you do not change to manual
updates before you ever go online you may get the update right away; so you are back
where you started. Also various boxes can pop up asking for permissions for various
things which can be bewildering. You need to give permission for most of these, but
beware of the one that is asking you for permission to get the update. If you accept
it I think you may have to start all over again uninstalling and then reinstalling
Zone Alarm. I also had recently installed jxpiinstall.exe which is some sort of
java thing...but my computer worked okay without it, and it may have complicated
the whole picture. It could be that once the java thing is installed Zone Alarm
then is able to seek an update in Zone Alarm, when without the java thing it could
not. So there it is.
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 | blank screen when trying to log onto hotmail (Sarah Borl: Sat, Aug 1, 2009, 3:56 am) |
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