well,i just installed systemsuite 4.0 on my pc and it works great other than automatically shutting down before it completes a virus scan,when it closes i check the system log and it says the following. C0000005(access violation),address037564B2(01:000054B2)Faulting module is C:1PROGRA~1\Ontrack\system~1\MXAV.dll any ideas on what to do to fix it?ive allready tried uninstalling then reinstalling with no improvement.thanks,Joe

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did u have norton or another virus scanner installed on ur computer before u installed system suite becuase i am having a similar problem

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I am having the same problem, but I do not think it has anything to do with Norton, because the problem happened before I put Norton Utilities on my system, as a matter of fact I put Norton on to try and fix it, LOL! I think it might have something to do with an older version conflict, but not sure. If you found a solution can you please let me know.

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I'm getting the same error. I've used Systemsuite for a long time, and have run it successfully since the last update. There is nothing that I am aware of being done to my system that could possibly affect this, and I am the only one that uses it. It appears that the error is due to some kind of InternetExplorer file, but the MXUIShell file that gets dropped on the desktop when SystemSuite crashes (you can read it if you convert to a text file) is a little confusing, as none of the file types that correspond to that extension make sense. If anyone finds other information please let me know, and I will do the same. Christian.

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I can tell you right now that it has nothing to do with the file in which the access violation points to (MXAV.DLL). My problem was found in the temporary files of microsoft internet explorer. What you need to do is when system suite does it's cleanup, look at the bottom of that cleanup window and watch to see what folder file it haults at. Mine kept stopping at the temp file folder of the internet explorer. I went to it and found that I had 2 folder directories of microsoft internet explorer/temporary files and the one folder that was out of place had a corrupt web page file with no icon to represent it. Another words, system suite could not see what to do with it so it haulted. I also could not delete it. I had to drag it off the window of my file manager on to the desktop and then drag it into the recylce bin. That was the only way I could delet it and then everything worked properly. Hope this helps. Good luck.


On Tuesday, May 27, 2003 at 1:28 pm, tianup wrote:
>I'm getting the same error. I've used Systemsuite for a long time, and have run
>it successfully since the last update. There is nothing that I am aware of being
>done to my system that could possibly affect this, and I am the only one that uses
>it. It appears that the error is due to some kind of InternetExplorer file, but
>the MXUIShell file that gets dropped on the desktop when SystemSuite crashes (you
>can read it if you convert to a text file) is a little confusing, as none of the
>file types that correspond to that extension make sense. If anyone finds other information
>please let me know, and I will do the same. Christian.

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YESSSSSSSSS! Worked like a champ. Perfect. Drag it to your desktop than the recycle bin. Thanks again.


On Tuesday, May 27, 2003 at 3:13 pm, Steve wrote:
>I can tell you right now that it has nothing to do with the file in which the access
>violation points to (MXAV.DLL). My problem was found in the temporary files of microsoft
>internet explorer. What you need to do is when system suite does it's cleanup, look
>at the bottom of that cleanup window and watch to see what folder file it haults
>at. Mine kept stopping at the temp file folder of the internet explorer. I went
>to it and found that I had 2 folder directories of microsoft internet explorer/temporary
>files and the one folder that was out of place had a corrupt web page file with no
>icon to represent it. Another words, system suite could not see what to do with
>it so it haulted. I also could not delete it. I had to drag it off the window of
>my file manager on to the desktop and then drag it into the recylce bin. That was
>the only way I could delet it and then everything worked properly. Hope this helps.
> Good luck.
>
>

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I'm having basically the same problem with systemsuite 4.0 (WindowsXP is my OS). Unfortunately, I cannot drag the offending file (or any of the folders in its' directory) to my desktop, much less the recycle bin. Any ideas on how to get rid of this?


On Monday, June 23, 2003 at 2:46 pm, alcwondr wrote:
>YESSSSSSSSS! Worked like a champ. Perfect. Drag it to your desktop than the recycle
>bin. Thanks again.
>
>

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