Not sure what the problem could be... But, I guess, the first thing I would check 
is to see if there was any network activity during this wait period?  Maybe there 
is a delay due to some network service failure, and in that case you will probably 
see a lack of network activity while you are waiting for the document to load, signaling 
that the workstation is waiting for something in order to find the resource, etc..

If there is constant network activity during the loading period, then I would see 
if the slow loading is correlated with larger files versus smaller files, or if there 
may be some network connectivity issues.

Just thoughts.

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