Tip: Run a free scan for common Windows errors ad

re: Microsoft outlook 2007 HANGS Sunday, November 1, 2009 at 2:52 pm Posted by MartinM (7549 messages posted) Outlook is prone to this - its probably not W7 or the interaction with W7 so I'd post at woody's Lounge - www.wopr.com Having said that there are two causes I know of: 1. outlook.pst is corrupt. Search for this file and rename it. When it starts Outlook will create a new one. you might be able to recover mail in the old .pst file if you open it from Outlook - but not always. 2. Sometimes Outlook gets knotted up trying to do its "on open" send and receive when the Internet connection is not quite ready. Curiously this doesn't happen if the connection is absent, when Outlook is intelligent enough not to try. You might try opening Outlook with your connection disabled which will tell you if that's the cause. A reinstall is the only cure I know - if you have mails you want to save, rename your outlook.pst file first and you'll be able to open it from the new Outlook. Of course 2 years (2007 -> 2009) is far too soon to get a stable product - that's why I'm sticking to Outlook 2003 for now :-) [Reply or follow-up to this message] re: Microsoft outlook 2007 HANGS - and . . Sunday, November 1, 2009 at 3:06 pm Posted by MartinM (7549 messages posted) . . . remembered something else ! Hold down the CTRL key whilst starting Outlook, and agree to start in its Safe Mode. If it starts, compact the database and this may sort out the issue. [Reply or follow-up to this message] Your reply Monday, November 2, 2009 at 1:46 am Posted by MartinM (7549 messages posted) I understand you cannot find the outlook.pst file. Please continue this discussion in the forum rather than by email :-) How are you trying to find it ? It should be somewhere like: C:\Documents and Settings\[username]\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst You may have to look in hidden files as somewhere in its path there's a hidden folder. If it really doesn't exist then something's seriously wrong with your Outlook installation (it creates one at startup if its missing) and yo umay have to uninstall/reinstall it. Did you try Outlook's Safe Mode ? [Reply or follow-up to this message] re: Your reply Monday, November 2, 2009 at 8:41 am Posted by Raymond (4 messages posted) I did try safe mode and it was terrible. I could not do anything except read the messages. I still cannot find the named file and in my directories they are structured as yours are listed.... local/microsoft/outlook in here there are only 4 listings they are archive - extend.dat - outlook - outlook.sharing.xml.obi.. I reinstalled win 7 over the factory win 7 and the outlook and any other issues are or seem to be resolved but I am still curious where this file you named is hiding just in case I ever did to access it to resolve any future issues..... [Reply or follow-up to this message] Location of outlook.pst Monday, November 2, 2009 at 9:04 am Posted by MartinM (7549 messages posted) Ray, You weren't meant to work in Outlook's Safe Mode, just to open it once and close it again - that process often fixes the issue you were having !! Anyway, the location of your outlook.pst file is easy to find: Open Outlook Tools Options Mail setup tab Data files button . . . and there it is. You'll have to fiddle around in the tiny window to see the full path. Or, possibly easier to see: Right click on Personal Folders in the LH navigation pane and select Properties for "Personal folders" Advanced button . . . and there is the full path to your outlook.pst file Do let me know where you found it ! Its a useful file (eg its the file to backup to save all your Outlook contents and settings), you may care to read these references: http://support.microsoft.com/kb/287070 http://support.microsoft.com/kb/291636 [Reply or follow-up to this message] re: Your reply Monday, November 2, 2009 at 12:07 pm Posted by Steve B (1909 messages posted) You don't need to find your .pst file. Just export it. Click File > Import and Export > Export to a file > Personal file folder (.pst). On Monday, November 2, 2009 at 8:41 am, Raymond wrote: >I did try safe mode and it was terrible. I could not do anything except read the >messages. I still cannot find the named file and in my directories they are structured >as yours are listed.... local/microsoft/outlook in here there are only 4 listings >they are archive - extend.dat - outlook - outlook.sharing.xml.obi.. I reinstalled >win 7 over the factory win 7 and the outlook and any other issues are or seem to >be resolved but I am still curious where this file you named is hiding just in case >I ever did to access it to resolve any future issues..... [Reply or follow-up to this message] Tip: Use one of the [Reply or follow-up to this message] links above to add a message to this thread Search this forum Start a new thread on a different subject Report abuse of the forum Return to the Windows 7 Discussion Forum