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Evil Empire (Intuit) Falsely Claims QB2009-07 Not Compatible With W7
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Evil Empire (Intuit) Falsely Claims QB2009-07 Not Compatible With W7
Thursday, November 5, 2009 at 7:39 am
Posted by Dan Sarandrea, MCSE (7132 messages posted)

Summary:  small businesspeople, do not let Quickbooks support tell you that you have 
to buy QB2010 if you upgrade to or get a new Win7 computer.  The Windows 7 compatibility 
center says that QB2007/8/9/10 are all compatible with Win7:
http://www.microsoft.com/windows/compatibility/windows-7/en-us/Search.aspx?type=Software&s=quickbooks&page=2

If you look at the Win7 page at QB support, you see that QB issues with Win7 are 
really IE8 issues or QB's own pdf generator issues, and all are easily corrected.
http://support.quickbooks.intuit.com/support/pages/knowledgebasearticle/898435

Background:  As a computer professional, I serve many small businesses and the one 
software product that is even more ubiquitous than Windows or Office is Intuit Quickbooks 
(they have about a 94% market share).

While fielding a new Dell for a customer yesterday, I moved one of their QB2009 Premier 
installations from a retiring XP box to a new Vista Box.  Had to call Quickbooks 
to get the new installation registered, and in the process, was pointedly informed 
that only QB2010 products are compatible with Windows 7, even though the computer 
being worked on was a Vista computer and there was no mention of Win7 in the conversation 
other than from the support agent.

I got the distinct impression that the support agent was given a directive to announce 
this compatibility note to all callers.

Knowing that there are NO architecture changes in Win7 that would cause QB to be 
incompatible, I did my homework and reported it above.

The real FACT is that Intuit has made a business decision to not provide tech support 
to QB customers who are using QB 2009 and older on a Win7 computers.

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re: Evil Empire (Intuit) Falsely Claims QB2009-07 Not Compatible With W7
Saturday, November 7, 2009 at 8:45 am
Posted by jbmcmillan (1055 messages posted)

Seems like they are using M$ as an excuse to force a paid upgrade to deflect any 
criticism  they get for doing it.

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