You didn't say what you used to scan for spyware, so please let us know. There are 
fake, rip-off programs that people end up with. 

Do NOT EVER download a program from one of Google's Sponsored ads.

A browser hijacker has put restrictions on your system. First, download the CWShredder 
on the bottom of this page, and run it: 

CoolWebSearch Chronicles Run the CWShredder.exe file. Close all browser 
windows and press FIX to scan and clean. Reboot and run the Shredder again.  Keep 
it in a folder, so you have it. Check for Updates frequently using the update 
feature within the Shredder and replace the previous download.

Clear out your TIF, other temp files and ActiveX Controls. Go into Internet Options 
- General tab. Delete temporary internet files, and choose to delete all Offline 
content. In Settings, set the size of your TIF folder between 5 - 10 MB. Also, go 
to Start - Find - Files or folders - in the named box, type: *.tmp and choose Edit 
- select all - File - delete. Empty the contents of the C:\Windows\temp folder and 
C:\temp folder, if you have one. Empty Recycle bin. Download SpybotS&D here: 

Safer-networking.org

Close all running programs, install then reboot. Start it and go online and press 
'search for updates' tab. (NOTE: if you have problems, select the US or Australian 
mirror site to download updates from). Download all updates that aren't optional. 
Close all browser windows and run the scan. When it's finished, 'Check All', and 
fix everything SpyBot-S&D labels in RED. Reboot.

Download 'Hijack This' Unzip 'HT' into a new folder. Close all browser 
windows and run it offline. Double click the .Exe file to run it. Choose Scan. It'll 
display a list.Most of the entries listed are necessary or required entries. Don't 
fix anything, until you know which items to fix. You can check here for a description 
of the entries in the log: HijackThisTutorial

After the scan is finished, the Scan button will turn into Save Log. Press that and 
copy/paste the contents in a post. Before posting your message, choose this Option: 
Check this box to preserve your spacing, etc....


Carol  

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