re: MSN Messenger won't start
Monday, June 10, 2002 at 7:28 pm
Windows 98 Annoyances Discussion Forum
Posted by Jason Hollett
(3 messages posted)
Alright, first off I would like to report that MSN Messanger is now working just
fine. I tried your first suggestion but that wouldn't work for two reasons. One,
after you uninstall Messenger there is no Messanger folder to rename in the Program
Files folder, and Two, the installation program does not ask for a destination folder.
It just asks if you agree with the licence and then it installs on its own.
So then I re-installed and ran regedit, I could not find the entry listed at the
location you said. So I did a search and found an entry called MessangerService a
few levels under HKEY_CURRENT_USER. But there was nothing called 'PreventRun'.
Anyway as a last ditch effort I downloaded that fix called MSNMessangerLaunchFixer
from Charter Communications. I first went to back-up the stdole32.tlb file, but I
couldn't find it on my machine. So after I ran the fix and that file was installed,
messanger instantly poped up on my system tray and it worked perfect.
Anyway thank you very much for telling me about that fix. I would never have found
that on my own without a lot of luck.
Cheers...
On Sunday, June 9, 2002 at 11:24 pm, rundll wrote:
>*reminder* for all troubleshooting make sure your antivirus is disabled.
>
>there are a few things to try...
>
>uninstall msn messenger, reboot and reinstall it again...i know what you are thinking...we
>are gonna do something different though...
>
>windows has a bad/good feature of maintaining references from a previous installation
>of software when you update it. if references are garbage, they may not be fixed.
> this helps preserve personalized settings which makes people happy because they
>don't have to reconfigure everything but can make troubleshooting a real PAIN.
>
>after you uninstall msn messenger and reboot, browse to your 'program files' folder,
>right-click on the messenger folder and choose rename. rename it to messenger.old
>or something. this is in case the install routine trys to pull information from
>the messenger folder by default. now reinstall msn messenger *antivirus is disabled
>right?* but when it asks you where, instead of \program files\messenger, put it
in
>\program files\msn_messenger. this will cause some registry entries to be rewritten
>and might fix the problem. after installation is complete, reboot and test.
>
>if this didn't help and you are familiar with backing up and browsing the registry,
>try this:
>
>open the registry editor (click Start, then click Run, enter "regedit.exe" and click
>OK), look for the following key (they look like folders): My Computer\HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Messenger\Client
>If you can find it, click on it, and then look on the right side of the registry
>editor. If you see something called 'PreventRun', click on it, then click the Edit
>menu, and then select Delete. Confirm the operation and then exit the registry
editor.
> You may need to reboot.
>
>
>the above information was culled from a post to a microsoft news group by www.jonathankay.com.
> he also has an msn messenger troubleshooting
>site though i didn't see a reference to your problem.
>
>if this does not help, there is an msn
>fix provided by charter communications.
>non microsoft fixes always make me nervous but it would seem on the up-and-up as
>charter is a major company...ie, the fix is probably not hackerware but i would
save
>this for the last troubleshooting step to try as they do not say anywhere what it
>does or what it changes...except for one thing...it wants to overwrite stdole32.tlb.
> this points in a new direction. stdole32.tlb can be updated with microsoft components
>through the DCOM98
for
>Windows 98, version 1.3 update. download this file, reboot your machine so
you
>are starting form a clean slate, make sure your antivirus is disabled and no other
>programs are running and install the update. reboot and test.
>
>post back.
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