re: Computer doesn't respond in normal or safemode
Tuesday, December 30, 2003 at 10:54 pm
Windows 98 Annoyances Discussion Forum
Posted by JmC
(14166 messages posted)
If you can access the system drive, that's a good sign Erika. This symptom has many
possibilities, and could be virus related.
Does the system have an Anti-Virus program installed? Most AV installations can be
run from DOS.
Until we here back, you could try one common Trojan cure. Boot the system to a COMMAND
PROMPT C:\>
Type DEL C:\EXPLORER.EXE (note the space) and press enter. This file should
only exist in the C:\Windows directory, and is a common cause of this symptom (Trojan).
JmC
On Tuesday, December 30, 2003 at 5:34 pm, Erika wrote:
>When I start my computer in normal mode, it almost starts like normal. The background
>appears and the little mouse has the wait symbol. Then the start bar on the bottom
>of the computer flashes for an instant, and then the computer stops responding.
The
>background is still viewable, but upon pressing CTRL-ALT-DEL, nothing shows up.
Sometimes
>when I start the computer, I get a Kernel32 has performed an illegal operation.
I
>try to get the details but the computer is frozen. Upon starting in Safe-Mode, I
>get the same thing. The only way I can access files on my computer is through MS-DOS.
>
>I am including the following information, just wondering if it is contributing to
>the problems:
>- I have a laptop (I don't know if this changes things)
>- Sometimes when I shut down my computer, it won't shut down all the way. The logo
>just stays. I usually just shut it off.
>- When I start it up (before this), I would have something come up in like MS-Dos
>mode that would say "too many parameters"
>- Sometimes the "home" address on my internet explorer would change
>- When I go to the setup screen for my computer, it says I only have 640 KB of memory
>
>Right now, that's all I can think of. I don't know what's going on, but any advice
>is appreciated! Thanks
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