re: Computer doesn't respond in normal or safemode
Wednesday, December 31, 2003 at 12:38 am
Windows 98 Annoyances Discussion Forum
Posted by Erika
(8 messages posted)
So I tried the command prompt thing you gave me and I don't have an explorer file
there. I do have Norton for an anti-virus program.
Maybe I should mention that a little more than a year ago, my computer had a virus
and so we had to reinstall everything. But now, all my files basically run from windows.000
rather than just windows. But the windows folder still exists. Do I need to do anything
with the old windows folder?
On Tuesday, December 30, 2003 at 10:54 pm, JmC wrote:
>
>
>If you can access the system drive, that's a good sign Erika. This symptom has many
>possibilities, and could be virus related.
>
>Does the system have an Anti-Virus program installed? Most AV installations can
be
>run from DOS.
>
>Until we here back, you could try one common Trojan cure. Boot the system to a COMMAND
>PROMPT C:\>
>
>Type DEL C:\EXPLORER.EXE (note the space) and press enter. This file should
>only exist in the C:\Windows directory, and is a common cause of this symptom (Trojan).
>
>
>
> JmC
>
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 | |  | re: Computer doesn't respond in normal or safemode (Erika: Wed, Dec 31, 2003, 12:38 am) |
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