If you look in the options section of NAV you will see a red circle. This indicates 
that your computer is not being protected. If you try updating the virus definitions, 
nothing happens. The problem is usually caused by corrupted update files. In my opinion 
it is wise to shutdown the auto update feature on the options page and update manually 
frequently. I have had the problem you are experiencing and the only solution was 
to completely uninstall/reinstall.  
NAV/Symantec Support. If you have the NAV installation CD retrieve the product 
code numbers from the sleeve.








On Tuesday, June 14, 2005 at 8:27 am, TINA BOSTON wrote:

>When I boot up I receive this error message: NAV auto protect  Unable to determine 

>the location of the configuration files  and then a box [ok] to click .After I click 

>ok it loads ok, but it seems to be crashing more often. Please help, Tina Boston 

• Reply or follow-up to this message

• Search this forum
• Start a new thread on a different subject

• Report abuse of the forum