This first link covers a couple of possibilities. Also try pressing the ESC key when the logo screen appears during boot. Computer Hangs After Windows Logo Is Displayed at Startup Then the next thing I would do is, change the shell to either Winfile or Progman as directed in these links. If this allows the desktop to load, then continue with the Internet Explorer setup instructions. Blank Desktop or Illegal Operations Recovering From a Failed Internet Explorer Upgrade
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