You aren't going to get far with diagnostics unless you have a lot of information 
about your specific modem and chipset, including a manual and a listing of the command 
codes.

The I command (Request Identification Information) causes the modem to report one 
or more lines of text, as selected by the  subparameter 0-9, followed by a 
final result code.

Examples (from a Hayes modem):

5 Reports Country Code parameter (in decimal), e.g.:
ATI5 B5

6 Reports modem data pump model and internal code revision, e.g.:
ATI6 RCV56DPF-PLL L8571A Rev 50.02/34.00

7 Reports modem data pump model and internal code revision, e.g.:
ATI7 OK

ERROR means the modem isn't reporting.

This is not a Win98 problem. Check task manager and make certain no communication 
programs are running. Go to Device Manager and see if your modem is listed without 
exclamation point. You want to see one modem listed. Click properties and hope to 
see the words "This device is working properly". If not, use the Modems applet in 
Control Panel and remove all modems listed under the General tab. From SAFE mode, 
go to Device Manager and remove all devices listed under modem. Then reboot and let 
Windows try and detect the modem. Don't worry if Win98 installs a generic driver. 
If you get the modem working you can install a more specific driver later.

Any further steps depend on whether this computer was working and suddenly quit, 
or one you just got and you know noting about it. 







On Tuesday, March 18, 2008 at 4:29 pm, john wrote:

>The communication program in my Armada 7730 laptop doesn't work. Using Microsoft's 

> troubleshooting program, diagnostics show ATI numbers 5,6 and 7 as errors.  Can 

>anyone explain what constitutes these errors and how to handle them.

>The modem is internal and is shown as VoiceView. 

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