It is probably a software modem which were known for failures when they get older, 
or had a high failure rate normally anyway.  Windows can't diagnose parts of the 
modem so it will say there is nothing wrong when in reality the modem has failed. 
 DUN is (Dial Up Networking) which you indicate worked with another modem so we know 
that the software is working.  That leaves a possible driver issue for the internal 
modem, or more probably the modem itself has failed.  Not at all unusual.  You may 
be stuck with using an external or slot modem as I doubt you will easily find an 
original modem.







On Wednesday, March 19, 2008 at 10:17 am, john wrote:

>Thanks for your very exhaustive reply which, although not solving my problem, does 

>explain a lot of the arcane stuff behind the scenes.  Answers to your specific questions 

>are:

>1. Yes, it  did work at one time.

>2. Yes, it does say that the modem has no problems.

>3. DeviceManager shows it works fine.

>4. Sys.info shows it works fine.

>

>Because of all the positives I thought there may be a simple solution, which is 
why 

>I submitted it to the forum. Guess I'll  have to revise my thinking.

>

>A brief history might be in order:

>Originally came with Win95 which was upgraded to Win98SE some years ago (I love 
this 

>machine which is the only W98 I have and I prefer it to my other machines with later 

>OS's). When the modem (or DUN) gave up on me I used a PC fax/modem card from Gentech, 

>but  because of the poor quality of the cable connection to the card it broke off. 

>Which is why I started thinking of pursuing the original internal modem and hence 

>my resort tothe forum.

>Again, thanks for your informative comments which are much appreciated.

>John 

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