Our laptop computer will TOTALLY freeze up at unpredictable times, and must be restarted by turning the power off and on. This happens typically once or twice a day, but can sometimes be as frequently as every 5 minutes. The computer is an AMS Roadster 151CT with 64 Mbytes of RAM, purchased in March, 1999. The operating system is Windows 98 SE. Main programs used are Outlook Express 6.0, Excel 97 SR-1, and Windows Explorer 6.0. Norton SystemWorks 2002 version 5.0 is installed, has virus updates, and scans the computer periodically.

We had a similar problem back in 2000. After unsuccessful repair efforts and even a complete reformatting of the hard drive, it was suggested that there might be a mouse incompatibility. So we installed a new mouse driver and the problem sort of went away. However, we've only intermittently used the laptop since then, until we recently resumed heavy usage and again experienced this problem. So we installed a new Logitech optical mouse and software, which helped for maybe a week; then problem resumed. Reinstalling the Logitech software didn't help.

What is the likely cause for these freezes, and what can we do to stop them?

Responses to this message: re: Question about 'Top reasons for random, fatal crashes in Windows XP and Windows 2000' (RickT: Friday, January 3, 2003 at 4:01 pm)

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