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re: Question about 'Troubleshooting Driver Problems' Tuesday, March 26, 2002 at 9:49 pm Posted by Everett (2940 messages posted) John: perhaps an interim step is missing? The link below (after your text) shows a more involved process than the purchase ads indicate (surprise), with cable splitters, Ethernet cable, lights that need to turn green, etc. At least they offer a choice on the pc hookup between Ethernet card and a USB port. If the Add New Hardware wizard refuses to show, an alternative method is to go into control panel and work directly from the device's icon. On Monday, March 25, 2002 at 5:44 pm, John wrote: >My Add New Hardware Wizard doesn't seem to work. It won't recognize any device drivers >on my cd rom drive or floppy drive. I'm trying to install a Webstar cable modem, >and I'm not getting anywhere. http://www.chartercom.com/pdf/SA_modem_user_guide.pdf [Reply or follow-up to this message] re: Question about 'Troubleshooting Driver Problems' Monday, April 29, 2002 at 8:53 pm Posted by Terry (2 messages posted) Thanks! I just tried what you suggested and was able to find the printer and print! : ) an alternative method is to go into control panel and work directly >from the device's icon. > [Reply or follow-up to this message] re: Question about 'Troubleshooting Driver Problems' Thursday, July 11, 2002 at 1:13 pm Posted by rob (1 messages posted) Terry or anyone that can help! Please list in detail how you were able to install this webstar modem driver. I am having the same problem as john, it says no driver was detected. I have the cd rom that didn't work , I tried to download from webstar site but i can't get the software to work no matter what i do. I'm about to take this "easy self-install kit" back to comcast. I called comcast to get help with this and and they had no idea how to fix it. Any help would be greatly appreciated. On Monday, April 29, 2002 at 8:53 pm, Terry wrote: >Thanks! I just tried what you suggested and was able to find the printer and print! >: ) > >an alternative method is to go into control panel and work directly >from the device's icon. > [Reply or follow-up to this message] re: Question about 'Troubleshooting Driver Problems' Friday, July 26, 2002 at 7:14 am Posted by Herb (2 messages posted) On Thursday, July 11, 2002 at 1:13 pm, rob wrote: >Terry or anyone that can help! Please list in detail how you were able to install >this webstar modem driver. I am having the same problem as john, it says no driver >was detected. I have the cd rom that didn't work , I tried to download from webstar >site but i can't get the software to work no matter what i do. I'm about to take >this "easy self-install kit" back to comcast. I called comcast to get help with this >and and they had no idea how to fix it. Any help would be greatly appreciated. > > [Reply or follow-up to this message] re: Question about 'Troubleshooting Driver Problems' Friday, July 26, 2002 at 9:28 am Posted by Herb (2 messages posted) I too am having this problem. Windows 98 add hardware wizard won't recognize either the Webstar USB driver or SMC ethernet adapter driver disk on CD Rom or if copied to a floppy disk. My next try will be to reload Win 98. Any help from you who have been working this problem would be greatly appreciated. On Friday, July 26, 2002 at 7:14 am, Herb wrote: > > > [Reply or follow-up to this message] re: Question about 'Troubleshooting Driver Problems' Wednesday, August 28, 2002 at 6:46 am Posted by Renee (1 messages posted) On Friday, July 26, 2002 at 9:28 am, Herb wrote: >I too am having this problem. Windows 98 add hardware wizard won't recognize either >the Webstar USB driver or SMC ethernet adapter driver disk on CD Rom or if copied >to a floppy disk. My next try will be to reload Win 98. Any help from you who have >been working this problem would be greatly appreciated. > > I have been having the same exact problem and actually spent $89 on a new Windows 98 CD thinking that was the problem. I spoke with someone at Charter and they told me to go to www.scientificatlanta.com and download the drivers to a floppy. He also recommended going to a computer store and buying a NIC for my computer to connect through the ethernet, instead of USB. He said it would be about $20 for the NIC card. [Reply or follow-up to this message] re: Question about 'Troubleshooting Driver Problems' Saturday, October 12, 2002 at 12:24 am Posted by Abhy Agarwal (1 messages posted) dear friends to let you know of the problem here is it 1) read carefully -- you must be having a NDIS of a lower version than expected by the web star ( so dont just rely on the webstar and older windows version ) 2) there is DLL and run set up problem as the new webstar is 32 bit based and all the system.exe are of the older operating system. hope this helps remedy is to get off the old window 98 and install new OS fresh Regards abhishek On Wednesday, August 28, 2002 at 6:46 am, Renee wrote: > > > [Reply or follow-up to this message] Solution Monday, July 10, 2006 at 9:55 pm Posted by roland (1 messages posted) This thread is very old but this fix may still be of use to someone. I was facing this same problem: running win98se, trying to install a Webstar DPC2100 cable modem, connecting via USB (version 1.1). I tried over and over, downloaded new and old drivers, etc. No matter what I did, the install new hardware wizard would not "see" the drivers on the CD (or anywhere else) even though they were there and were written for win98. I even called webstar, they had no solution. After trial and error, I figured it out: [1] I disconnected the the modem from the pc, then uninstalled all USB devices. I did this by: [a] Running the uninstall programs on the install cd (Undpx2A.exe and Undpx2K.exe). [b] Then I went into control panel -> system ->device manager, and removed all my USB devices (but not the USB Root Hubs or PCI to USB Universal Host Controllers). [2] Then I shut down, plugged in the usb from the cable modem again and rebooted. [3] This time, when the "installing new hardware" wizard started, it recognized the drivers on the CD. Go figure. One of my other drivers must have "blocked" the wizard from seeing the correct file. The modem works like a charm now. Problem solved. No need to install a new OS. Hope this helps someone... [Reply or follow-up to this message] Tip: Use one of the [Reply or follow-up to this message] links above to add a message to this thread Search this forum Start a new thread on a different subject Report abuse of the forum Return to the Windows 98 Discussion Forum