I have a question about Top reasons for random, fatal crashes in Windows XP and Windows 2000:

Our laptop computer will TOTALLY freeze up at unpredictable times, and must be restarted by turning the power off and on. This happens typically once or twice a day, but can sometimes be as frequently as every 5 minutes. The computer is an AMS Roadster 151CT with 64 Mbytes of RAM, purchased in March, 1999. The operating system is Windows 98 SE. Main programs used are Outlook Express 6.0, Excel 97 SR-1, and Windows Explorer 6.0. Norton SystemWorks 2002 version 5.0 is installed, has virus updates, and scans the computer periodically.

We had a similar problem back in 2000. After unsuccessful repair efforts and even a complete reformatting of the hard drive, it was suggested that there might be a mouse incompatibility. So we installed a new mouse driver and the problem sort of went away. However, we've only intermittently used the laptop since then, until we recently resumed heavy usage and again experienced this problem. So we installed a new Logitech optical mouse and software, which helped for maybe a week; then problem resumed. Reinstalling the Logitech software didn't help.

What is the likely cause for these freezes, and what can we do to stop them?

[Reply or follow-up to this message]

hi Daniel, this is the win98 forum, however, someone may be able help u.


On Friday, January 3, 2003 at 12:11 pm, Daniel Wiener wrote:
>I have a question about Top
>reasons for random, fatal crashes in Windows XP and Windows 2000:

>
>
>Our laptop computer will TOTALLY freeze up at unpredictable times, and
>must be restarted by turning the power off and on. This happens
>typically once or twice a day, but can sometimes be as frequently as
>every 5 minutes. The computer is an AMS Roadster 151CT with 64 Mbytes
>of RAM, purchased in March, 1999. The operating system is Windows 98
>SE. Main programs used are Outlook Express 6.0, Excel 97 SR-1, and
>Windows Explorer 6.0. Norton SystemWorks 2002 version 5.0 is
>installed, has virus updates, and scans the computer periodically.

>
>We had a similar problem back in 2000. After unsuccessful repair
>efforts and even a complete reformatting of the hard drive, it was
>suggested that there might be a mouse incompatibility. So we
>installed a new mouse driver and the problem sort of went away.
>However, we've only intermittently used the laptop since then, until
>we recently resumed heavy usage and again experienced this problem.
>So we installed a new Logitech optical mouse and software, which
>helped for maybe a week; then problem resumed. Reinstalling the
>Logitech software didn't help.

>
>What is the likely cause for these freezes, and what can we do to stop
>them?
>
>

[Reply or follow-up to this message]

This IS a Windows 98 problem, but I couldn't find an appropriate Windows 98 article or topic to place it under. The 'Top reasons for random, fatal crashes in Windows XP and Windows 2000' topic came the closest, so I put it there in hopes it would attract some answers.


On Friday, January 3, 2003 at 4:01 pm, rjt wrote:
>hi Daniel, this is the win98 forum, however, someone may be able help u.
>
>

[Reply or follow-up to this message]

Uninstall Norton System Works except for the anti-virus program.  By that, I mean 
do not automatically start System Works programs at startup.  And if you are not 
connected to Internet, even try shutting down the anti-virus and run the laptop for 
several hours to see if there is a difference.  My suspicion is that there is a problem 
with the way System Works handles memory and eventually it "clogs up" - that is freezes 
teh computer.






On Friday, January 3, 2003 at 4:10 pm, Daniel Wiener wrote:
>This IS a Windows 98 problem, but I couldn't find an appropriate Windows 98 article 
>or topic to place it under.  The 'Top reasons for random, fatal crashes in Windows 
>XP and Windows 2000' topic came the closest, so I put it there in hopes it would 
>attract some answers.
>
>

[Reply or follow-up to this message]

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