Fixes from the Microsoft website were downloaded and installed. Upon mandatory restart lost all desktop icons and got an error message about explorer page fault at SHdoc401.dll. Please help!

[Reply or follow-up to this message]

Those MS updates have been causing more problems lately. It's getting ridiculous...

If you can't access any desktop icons or anything, the only thing I can suggest is 
to restore a known good registry backup. Unless...do you have a Windows Keyboard? 
If so, and you can bring up the start menu, you should be able to access RUN. Then 
you should be able to repair I.E. That may fix the problem. 

To restore the registry, it's important this is done as soon as possible. If it's 
over 5 days, it's too late. There are 5 backups by default. Once a day on bootup, 
the registry is backed up. 

Reboot and hold the CTRL button down, until you get the boot menu. Choose Command 
prompt only. At the C:\> type: scanreg /restore and press enter.

Choose a date before this happened. When finished, type: win and hit enter 
and see whether you can get back into Windows. 

Btw, I'm curious as to what "fixes" you installed.
    



...Carol...

[Reply or follow-up to this message]

You need to explain in more detail your problem and what you've done Marilyn. If you tried the StuckRects correction listed below, maybe there was a malfunction during the process? What download/installation are you referring too? Taskbar Missing in Windows 95/98/Me JmC

On Sunday, March 16, 2003 at 6:25 pm, Marilyn wrote:
>Fixes from the Microsoft website were downloaded and installed. Upon mandatory restart
>lost all desktop icons and got an error message about explorer page fault at SHdoc401.dll.
>Please help!
>
>

[Reply or follow-up to this message]

Ooops.....I was assuming no taskbar either and security updates? I may have jumped 
the gun again! 



...Carol...

[Reply or follow-up to this message]

I'm just thinking........but she must be referring to the Annoyances article to refresh the desktop. I just wonder exactly what her problem is! I thought about the Registry also, but we really need a response from Marilyn to be sure. JmC

On Sunday, March 16, 2003 at 6:47 pm, Carol wrote:

>
>Those MS updates have been causing more problems lately. It's getting ridiculous...
>
>If you can't access any desktop icons or anything, the only thing I can suggest 
is 
>to restore a known good registry backup. Unless...do you have a Windows Keyboard? 
>If so, and you can bring up the start menu, you should be able to access RUN. Then 
>you should be able to repair I.E. That may fix the problem. 
>
>To restore the registry, it's important this is done as soon as possible. If it's 
>over 5 days, it's too late. There are 5 backups by default. Once a day on bootup, 
>the registry is backed up. 
>
>Reboot and hold the CTRL button down, until you get the boot menu. Choose Command 
>prompt only. At the C:\> type: scanreg /restore and press enter.
>
>Choose a date before this happened. When finished, type: win and hit enter 
>and see whether you can get back into Windows. 
>
>Btw, I'm curious as to what "fixes" you installed.
>    
>
>
>
color=#0099FF>...Carol...

>
>

Hi Jerry and Carol, We were not intentionally downloading any fixes. It came up automatically and we said no 5 times, but it finally just downloaded itself. Then, said to reboot system. We did and we have nothing on the desktop. I can access the desktop through another computer on the network however. Carol, we tried your suggestion, but scanreg/restore says bad command. And we can get into run, but don't know what you mean by repair IE. HELP!! Thank you Marilyn


On Sunday, March 16, 2003 at 6:47 pm, Carol wrote:

>
>Those MS updates have been causing more problems lately. It's getting ridiculous...
>
>If you can't access any desktop icons or anything, the only thing I can suggest 
is 
>to restore a known good registry backup. Unless...do you have a Windows Keyboard? 
>If so, and you can bring up the start menu, you should be able to access RUN. Then 
>you should be able to repair I.E. That may fix the problem. 
>
>To restore the registry, it's important this is done as soon as possible. If it's 
>over 5 days, it's too late. There are 5 backups by default. Once a day on bootup, 
>the registry is backed up. 
>
>Reboot and hold the CTRL button down, until you get the boot menu. Choose Command 
>prompt only. At the C:\> type: scanreg /restore and press enter.
>
>Choose a date before this happened. When finished, type: win and hit enter 
>and see whether you can get back into Windows. 
>
>Btw, I'm curious as to what "fixes" you installed.
>    
>
>
>
color=#0099FF>...Carol...

>
>

[Reply or follow-up to this message]

That puts a different light on the subject. It could very well be spyware application 
that installed. That's caused this same problem for a lot of other people. Repairing 
I.E. isn't what you need then.

Is the start menu ALL that you can access then? If so, do you have Spybot Search 
and Destroy or Ad-Aware 6.0 installed? Run one of those programs, if you have one. 

You should be able to run one of those spyware removal programs, by using Find - 
Files or Folders and searching for it there.

First go into the Control Panel - Start - Settings -Ctrl. Panel. Check in Add/Remove 
programs for a suspicious program and uninstall it, if you notice one. Let me know 
where you're at there. You may be able to go online by accessing your connection 
icon, if you need to.
    

[Reply or follow-up to this message]

My guess is you have obviously been sent an unwanted gift. You will be needing a Win98 boot disk........do you have one available? If so, try it and be sure you can achieve CD rom support with it and an A:\> prompt. JmC

On Sunday, March 16, 2003 at 7:19 pm, Marilyn wrote:
>
>Hi Jerry and Carol,
>We were not intentionally downloading any fixes. It came up automatically and we
>said no 5 times, but it finally just downloaded itself. Then, said to reboot system.
>We did and we have nothing on the desktop. I can access the desktop through another
>computer on the network however.
>
>Carol, we tried your suggestion, but scanreg/restore says bad command. And we can
>get into run, but don't know what you mean by repair IE. HELP!!
>
>Thank you
>
>Marilyn
>

[Reply or follow-up to this message]

Jerry, We have a boot disk, but the computer won't use it. We restart the computer and it ignores the floppy - doesn't try to read it. What now? Marilyn


On Sunday, March 16, 2003 at 7:42 pm, JmC wrote:
>
>
>
>

> > >My guess is you have obviously been sent an unwanted gift. > >You will be needing a Win98 boot disk........do you have one available? If so, try >it and be sure you can achieve CD rom support with it and an A:\> prompt. > > > JmC > >

>
>
>
>
>
>

[Reply or follow-up to this message]

I don't have any spyware programs and when we access the start, settings, control panel - control panel is blank. Probably because we can't explore?


On Sunday, March 16, 2003 at 7:42 pm, Carol wrote:

>
>That puts a different light on the subject. It could very well be spyware application 
>that installed. That's caused this same problem for a lot of other people. Repairing 
>I.E. isn't what you need then.
>
>Is the start menu ALL that you can access then? If so, do you have Spybot Search 
>and Destroy or Ad-Aware 6.0 installed? Run one of those programs, if you have one. 
>
>You should be able to run one of those spyware removal programs, by using Find - 
>Files or Folders and searching for it there.
>
>First go into the Control Panel - Start - Settings -Ctrl. Panel. Check in Add/Remove 
>programs for a suspicious program and uninstall it, if you notice one. Let me know 
>where you're at there. You may be able to go online by accessing your connection 
>icon, if you need to.
>    
>

[Reply or follow-up to this message]

Oh, my... I don't know, if it's because you can't explore. It's may be due to registry 
corruption. Are you sure that you spelled scanreg/restore correctly? It has to be 
exactly right. (Btw, it does work with or without a space before the /) 

Did you happen to notice what was being installed? See if you can navigate to your 
C:\Programs files using Find - Files or folders. If not, then another approach will 
be necessary. 
 

[Reply or follow-up to this message]

Carol, No, we didn't notice what the file names were. And scanreg/restore was typed in correctly - we even did it with and without the space. Can't find files because we don't know what to look for in the find files box. What is the other approach? Thanks again for sticking with us on this- Marilyn


On Sunday, March 16, 2003 at 8:26 pm, Carol wrote:

>
>Oh, my... I don't know, if it's because you can't explore. It's may be due to registry 
>corruption. Are you sure that you spelled scanreg/restore correctly? It has to be 
>exactly right. (Btw, it does work with or without a space before the /) 
>
>Did you happen to notice what was being installed? See if you can navigate to your 
>C:\Programs files using Find - Files or folders. If not, then another approach will 
>be necessary. 
> 
>
>
>

[Reply or follow-up to this message]

I wasn't sure how savvy you are. In fact, I don't feel very savvy at the moment. 
You may not be able to access any folders, the way it sounds.  I just thought it 
was worth a try. 

What I meant was in Find - Files - type: Program files. Click find now. Scroll down 
to the one in C:\ and double click the folder to see if it will even open. Then check 
whether there's a program you don't recognize. 

I don't know what to think to be honest. The only thing I can think of is trying 
to replace Explorer.exe. Getting bad command when you try to restore a registry backup 
is too strange.

I'll have to ponder this a bit.

[Reply or follow-up to this message]

I'd forgotten that you said you're on a network. If you  have access to your data 
on the problem computer, can you back up all your personal data? I don't see any 
way to recover, if you can't access your registry backups. 

I may be wrong, but I think you're going to need to format and reinstall. I originally 
thought maybe replacing Explorer would work, but if your registry is that corrupt, 
even reinstalling over the top won't help. That's my thought at the moment. 

Btw, you said this was from MS site? 

[Reply or follow-up to this message]

Yes, it was a Microsoft site! It was that automatic windows updater... I think we have just about come to the same conclusion in regards to reformatting. I have my quickbooks on it, so I hope I don't lose anything! Other than that, I have a few messages in my inbox that I can't seem to retrieve from it and that I hate to lose... Rest of it should be ok. I can reinstall my programs as needed. Thank you so much for your help! Something should be done with Microsoft - I don't understand how they can get by with stuff like this. Anyway, thank you again. Marilyn


On Sunday, March 16, 2003 at 9:35 pm, Carol wrote:

>
>I'd forgotten that you said you're on a network. If you  have access to your data 
>on the problem computer, can you back up all your personal data? I don't see any 
>way to recover, if you can't access your registry backups. 
>
>I may be wrong, but I think you're going to need to format and reinstall. I originally 
>thought maybe replacing Explorer would work, but if your registry is that corrupt, 
>even reinstalling over the top won't help. That's my thought at the moment. 
>
>Btw, you said this was from MS site? 
>
>
>

[Reply or follow-up to this message]

You're welcome, but I feel so helpless. I hope you can backup your Quickbooks data. 

I was just thinking about that Critical update Notification. Check this out for future 
reference. Just want to make sure, so you don't install it again. I can't believe 
it would completely ruined a system.

This is what this tasklist site has to say about it.

Answers that Work- Tasklist

Quote:
Windows Update Critical Update Notification.  This will appear in your Task List 
if you did a Windows Update at some stage and installed the "Critical Update Notification" 
component.  Do not walk, run to your "Add/Remove Programs" icon in the Control Panel 
and immediately uninstall Microsoft Windows Critical Updates Notification. 
 
Recommendation : 
It is best that you simply do a Windows Update once every two or three months, say, 
and only at times when you do not require your PC urgently in the following 24 hours! 
Finally, quite aside from the above, WUCRTUPD is also sometimes responsible for illegal 
operations, 3-seconds mouse freezes, WULOADER error messages, and Invalid Page Faults 
in KERNEL32. Have we said enough ? 

Best wishes




...Carol...

[Reply or follow-up to this message]

I am running, not walking to my add/remove programs on my other computers as we speak. GUESS WHAT! I am almost back in business - almost everything is working again. Will have to reinstall printers and email stuff is all I think I am missing so far! We went to find files that were modified today and we deleted those files and then reinstalled Windows and it worked!!! Thanks again for all your help! Marilyn


On Sunday, March 16, 2003 at 9:46 pm, Carol wrote:

>
>You're welcome, but I feel so helpless. I hope you can backup your Quickbooks data. 
>
>I was just thinking about that Critical update Notification. Check this out for 
future 
>reference. Just want to make sure, so you don't install it again. I can't believe 
>it would completely ruined a system.
>
>This is what this tasklist site has to say about it.
>
>Answers that Work- Tasklist
>
>Quote:
>Windows Update Critical Update Notification.  This will appear in your Task List 
>if you did a Windows Update at some stage and installed the "Critical Update Notification" 
>component.  Do not walk, run to your "Add/Remove Programs" icon in the Control Panel 
>and immediately uninstall Microsoft Windows Critical Updates Notification. 
> 
>Recommendation : 
>It is best that you simply do a Windows Update once every two or three months, say, 
>and only at times when you do not require your PC urgently in the following 24 hours! 
>Finally, quite aside from the above, WUCRTUPD is also sometimes responsible for 
illegal 
>operations, 3-seconds mouse freezes, WULOADER error messages, and Invalid Page Faults 
>in KERNEL32. Have we said enough ? 
>
>Best wishes
>
>
>
>
color=#0099FF>...Carol...

>

[Reply or follow-up to this message]

Awesome! That's unreal, Marilyn. I would have never thought anything like that would 
work. You guys are good. :) 

You're welcome again. I'm sooo glad you got it taken care of. 

I suggest bookmarking this site too. There are a lot of things that don't need to 
be in your startup.

Startup Programs

These catagories.....
Necessary: it is strongly recommended to leave these programs in Windows startup. 

Useless: some useless programs can slow down operations of the computer, so you should 
stop their auto launch. 

Dangerous: viruses and trojans. 

At your option: its up to you to suspend running these programs or not, without damaging 
Windows. 

[Reply or follow-up to this message]

Hmmm i have the same problem yet i didn't get anything for ms and if i leave it a while the desktop starts up but theres weird things on processes during startup that blink on and off me being computer intellengent i think its some type of spyware and already have tried ad-aware in safe mode too it took out some but still haven't fixed it have any ideas and btw i am running windows xp on a dell


On Sunday, March 16, 2003 at 10:18 pm, Carol J wrote:
>
>
>Awesome! That's unreal, Marilyn. I would have never thought anything like that would
>work. You guys are good. :)
>
>You're welcome again. I'm sooo glad you got it taken care of.
>
>I suggest bookmarking this site too. There are a lot of things that don't need to
>be in your startup.
>
>Startup Programs
>
>These catagories.....
>Necessary: it is strongly recommended to leave these programs in Windows startup.
>
>Useless: some useless programs can slow down operations of the computer, so you should
>stop their auto launch.
>
>Dangerous: viruses and trojans.
>
>At your option: its up to you to suspend running these programs or not, without damaging
>Windows.
>
>
>
> >src=http://www.clicksmilie.de/sammlung/trave_abc/smilie_r.gif> >src=http://www.clicksmilie.de/sammlung/trave_abc/smilie_l.gif>

[Reply or follow-up to this message]

|i am running windows xp
| Brendon

This is a Win98 forum.

[Reply or follow-up to this message]

oh sry then xD i didn't notice


On Saturday, July 30, 2005 at 10:58 am, gewg_ wrote:
>|i am running windows xp
>| Brendon
>
>This is a Win98 forum.

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