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re: spybot, still have 'error retrieving update info file!' despite reinstalling Monday, May 19, 2003 at 3:37 pm Posted by Manuel (546 messages posted) sorry I didn't notice a similar post about 4 or 5 messages previously. I'll just keep trying and wait. On Monday, May 19, 2003 at 3:16 pm, Elizabeth wrote: >I've read with interest some recent messages regarding spybot and problems with updates. >I've tried reinstalling spybot 1.2 and, whenever I choose the search for updates >option, I am still getting this "error retrieving update info file!" message despite >reinstalling. I've tried both easy and advanced mode. Is anyone else having the same >problem, and can anyone help at all? [Reply or follow-up to this message] re: spybot, still have 'error retrieving update info file!' despite reinstalling Monday, May 19, 2003 at 4:22 pm Posted by Ms. Eagle (33507 messages posted) Elizabeth, In case, you continue to have problems in a day or so, there's a support forum for Spybot related problems. They'd be better able to help anytime you have a problem with the program itself. Net-integration forums [Reply or follow-up to this message] re: spybot, still have 'error retrieving update info file!' despite reinstalling Monday, May 19, 2003 at 4:33 pm Posted by Manuel (546 messages posted) Thankyou Carol, if it keeps doing it I might go there! On Monday, May 19, 2003 at 4:22 pm, Carol wrote: > >Elizabeth, > >In case, you continue to have problems in a day or so, there's a support forum for >Spybot related problems. They'd be better able to help anytime you have a problem >with the program itself. > >Net-integration forums > [Reply or follow-up to this message] re: spybot, still have 'error retrieving update info file!' despite reinstalling Monday, May 19, 2003 at 4:43 pm Posted by JmC (14166 messages posted) Your problem doesn't sound like it, but be sure the SpyBot update utility isn't being blocked by a firewall or other security utility. JmC On Monday, May 19, 2003 at 4:33 pm, Elizabeth wrote: >Thankyou Carol, if it keeps doing it I might go there! [Reply or follow-up to this message] re: spybot, still have 'error retrieving update info file!' despite reinstalling Monday, May 19, 2003 at 4:44 pm Posted by CoolSights2000 (983 messages posted) Try a different server for the download it is the third button over I have unido (europe) selected Hope this helps.. On Monday, May 19, 2003 at 3:16 pm, Elizabeth wrote: >I've read with interest some recent messages regarding spybot and problems with updates. >I've tried reinstalling spybot 1.2 and, whenever I choose the search for updates >option, I am still getting this "error retrieving update info file!" message despite >reinstalling. I've tried both easy and advanced mode. Is anyone else having the same >problem, and can anyone help at all? [Reply or follow-up to this message] re: spybot, still have 'error retrieving update info file!' despite reinstalling Tuesday, May 20, 2003 at 7:36 am Posted by Manuel (546 messages posted) I wonder if any of these might explain it.....no matter how many times I try I still get 'error retrieving update info file' : (showing when I do a ctrl, alt, del) - Annoyances.org../Explorer/Navapw32/Sm56hlpr/Msmsgs/Systray/Rnaapp....?? Any ideas? Thanks On Monday, May 19, 2003 at 4:43 pm, JmC wrote: > > > > > > >Your problem doesn't sound like it, but be sure the SpyBot update utility isn't being >blocked by a firewall or other security utility. > > > > JmC > > > > > > [Reply or follow-up to this message] re: spybot, still have 'error retrieving update info file!' despite reinstalling Tuesday, May 20, 2003 at 9:52 am Posted by JmC (14166 messages posted) Everything is normal there Elizabeth. Have you tried changing the location for the update? I seem to have the best results with it set to 'Europe'. Explorer=Your desktop Navapw32=Norton Auto Protect Sm56hlpr=Your modem software Msmsgs=MS messenger Systray=Windows System Tray Rnaapp=Dial-Up Networking JmC On Tuesday, May 20, 2003 at 7:36 am, Elizabeth wrote: >I wonder if any of these might explain it.....no matter how many times I try I still >get 'error retrieving update info file' : (showing when I do a ctrl, alt, del) - >Annoyances.org../Explorer/Navapw32/Sm56hlpr/Msmsgs/Systray/Rnaapp....?? Any ideas? >Thanks > > [Reply or follow-up to this message] re: spybot, still have 'error retrieving update info file!' despite reinstalling Tuesday, May 20, 2003 at 10:37 am Posted by Manuel (546 messages posted) I'm sorry JmC but how would I change the location? the 'no mirror selected' arrow doesn't open into anything at all, and when I click on search for updates, that's when I get the message. I know it's probably right under my nose but.... On Tuesday, May 20, 2003 at 9:52 am, JmC wrote: > > > > > > >Everything is normal there Elizabeth. Have you tried changing the location for the >update? I seem to have the best results with it set to 'Europe'. > >Explorer=Your desktop >Navapw32=Norton Auto Protect >Sm56hlpr=Your modem software >Msmsgs=MS messenger >Systray=Windows System Tray >Rnaapp=Dial-Up Networking > > > JmC > > > > > > > [Reply or follow-up to this message] re: spybot, still have 'error retrieving update info file!' despite reinstalling Tuesday, May 20, 2003 at 10:47 am Posted by Manuel (546 messages posted) Thanks, it's working fine now, at last and after a brief hiccup. On Tuesday, May 20, 2003 at 9:52 am, JmC wrote: > > > > > > >Everything is normal there Elizabeth. Have you tried changing the location for the >update? I seem to have the best results with it set to 'Europe'. > >Explorer=Your desktop >Navapw32=Norton Auto Protect >Sm56hlpr=Your modem software >Msmsgs=MS messenger >Systray=Windows System Tray >Rnaapp=Dial-Up Networking > > > JmC > > > > > > > [Reply or follow-up to this message] re: spybot, still have 'error retrieving update info file!' despite reinstalling Tuesday, May 20, 2003 at 10:50 am Posted by Manuel (546 messages posted) ...having the same problem on this pc....my friend's. On Tuesday, May 20, 2003 at 10:37 am, Polly wrote: >I'm sorry JmC but how would I change the location? the 'no mirror selected' arrow >doesn't open into anything at all, and when I click on search for updates, that's >when I get the message. I know it's probably right under my nose but.... > > [Reply or follow-up to this message] re: spybot, still have 'error retrieving update info file!' despite reinstalling Tuesday, May 20, 2003 at 10:56 am Posted by Manuel (546 messages posted) what did you do elizabeth? please On Tuesday, May 20, 2003 at 10:47 am, Elizabeth wrote: >Thanks, it's working fine now, at last and after a brief hiccup. > > [Reply or follow-up to this message] re: spybot, still have 'error retrieving update info file!' despite reinstalling Tuesday, May 20, 2003 at 11:00 am Posted by Manuel (546 messages posted) Polly, see the advice given by Mac and JmC On Tuesday, May 20, 2003 at 10:56 am, Polly wrote: >what did you do elizabeth? please > > [Reply or follow-up to this message] re: spybot, still have 'error retrieving update info file!' despite reinstalling Tuesday, May 20, 2003 at 11:57 am Posted by JmC (14166 messages posted) Be sure you're connected to the Internet! JmC On Tuesday, May 20, 2003 at 10:37 am, Polly wrote: >I'm sorry JmC but how would I change the location? the 'no mirror selected' arrow >doesn't open into anything at all, and when I click on search for updates, that's >when I get the message. I know it's probably right under my nose but.... > > [Reply or follow-up to this message] re: spybot, still have 'error retrieving update info file!' despite reinstalling Monday, May 31, 2004 at 1:32 am Posted by eddie (1 messages posted) i don't know if this has been answered already but i think that the solution may lie in your HOSTS file. Windows 95/98/Me c:\windows\hosts Windows NT/2000/XP Pro c:\winnt\system32\drivers\etc\hosts Windows XP Home c:\windows\system32\drivers\etc\hosts (you may need administrator access for Windows NT/2000/XP) open the hosts file with notepad or wordpad. you may have a lot of entries there and some may have like www.noadaware.com or no-spybot.com .. i believe this is spyware taking over your computer making sure you dont get any updates. delete those enteries. in fact delete everything EXCEPT 127.0.0.1 localhost i have adsubtract so i also have: 127.0.0.1 AdSubtract # Added by AdSubtract for auto-dial. 127.0.0.1 ie3.proxy.aol.com # Added by AdSubtract for AOL support. but take the other stuff out. save the file, reboot possibly. try to update. another thing i found that was annoying but i dont believe had anything to do with spybot is internet explorer setting a proxy on its own. ive had problems with my dad's computer and going to tools/internet settings/connection/LAN Settings and unchecking the proxy option fixed a lot of stuff that was happing. like programs not connecting, or losing internet every few hours. .. it kept rechecking itself but i found out its because ad-subtract was configured to use a proxy. so internet explorer options proxy setting will turn itself on if anything is set to use a proxy. if you still have problems, turn that off and find any program you had running and make sure its not trying to use a proxy eddie On Monday, May 19, 2003 at 3:16 pm, Manuel wrote: >I've read with interest some recent messages regarding spybot and problems with updates. >I've tried reinstalling spybot 1.2 and, whenever I choose the search for updates >option, I am still getting this "error retrieving update info file!" message despite >reinstalling. I've tried both easy and advanced mode. Is anyone else having the same >problem, and can anyone help at all? [Reply or follow-up to this message] re: spybot, still have 'error retrieving update info file!' despite reinstalling Wednesday, June 16, 2004 at 3:16 pm Posted by Scooter2 (1 messages posted) have u tried going into Spybot in advanced mode, clicking settings tab on left hand side then clicking settings in the sub menu and then under the Web update menu in the main window check the Download update include files if available online. This worked for me! Scott On Tuesday, May 20, 2003 at 10:50 am, Manuel wrote: >...having the same problem on this pc....my friend's. > > [Reply or follow-up to this message] Tip: Use one of the [Reply or follow-up to this message] links above to add a message to this thread Search this forum Start a new thread on a different subject Report abuse of the forum Return to the Windows 98 Discussion Forum