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Getting a valid IP, but cannot ping anything
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Getting a valid IP, but cannot ping anything
Tuesday, December 30, 2003 at 8:29 am
Posted by OSC (2 messages posted)

Was getting a TON of pop-ups, so ran adaware whcih stopped the pop-ups, but now I cannot get to the internet. So I tried pinging my ISP's default gateway and their DHCP server; both result in "Request timed out". Called Comcast, and they everything is good from their end. So I took the machine to my office and I'm getting a valid IP from my router, but cannot ping the router or anything else on the network.


The PC had a couple of trojans which NAV Corporate Edition removed, so I have up to date virus defs. In addition to running adaware and finding 251 objects and removing them, I tried new NIC, uninstalling and reinstalling TCP/IP, uninstalling and reinstalling the Communications component through Control Panel, deleting the Winsock entries, updating to W98 SE, ran Regclean, ran the LSP fix, ran the Shredder (removed a variant of the CWS parasite), ran HijackThis! which turned up a clean logfile.
This PC had Cyber Patrol and Zone Alarm installed on it which was removed some time ago, but I found a bunch of threads in the registry that still references these programs. I removed them, but I'm sure there's still some references to them in the CLSID keys in the registry. (?)
Any thoughts? Comments???

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re: Getting a valid IP, but cannot ping anything
Tuesday, December 30, 2003 at 9:46 am
Posted by trey (27 messages posted)

If Zone Alarm is not uninstalled properly it will block port 80, thus no internet communication. Of coarse this is just a can happen senario:Uninstall Zone Alarm under Win98


On Tuesday, December 30, 2003 at 8:29 am, OSC wrote:
>Was getting a TON of pop-ups, so ran adaware whcih stopped the pop-ups, but now I
>cannot get to the internet. So I tried pinging my ISP's default gateway and their
>DHCP server; both result in "Request timed out". Called Comcast, and they everything
>is good from their end. So I took the machine to my office and I'm getting a valid
>IP from my router, but cannot ping the router or anything else on the network.



>
>The PC had a couple of trojans which NAV Corporate Edition removed, so I have up
>to date virus defs. In addition to running adaware and finding 251 objects and removing
>them, I tried new NIC, uninstalling and reinstalling TCP/IP, uninstalling and reinstalling
>the Communications component through Control Panel, deleting the Winsock entries,
>updating to W98 SE, ran Regclean, ran the LSP fix, ran the Shredder (removed a variant
>of the CWS parasite), ran HijackThis! which turned up a clean logfile.

>
>This PC had Cyber Patrol and Zone Alarm installed on it which was removed some time
>ago, but I found a bunch of threads in the registry that still references these programs.
> I removed them, but I'm sure there's still some references to them in the CLSID
>keys in the registry. (?)

>
>Any thoughts? Comments???

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re: Getting a valid IP, but cannot ping anything
Wednesday, December 31, 2003 at 5:11 am
Posted by OSC (2 messages posted)

Thanks, Ron. That was it. As soon as I deleted some of the .dll and .vxd files associated with Zonealarm (vsdata95.vxd in particular), and then deleted the proper registry entries, I was able to get online. Thanks so much for your help.


On Tuesday, December 30, 2003 at 9:46 am, Ron wrote:
>If Zone Alarm is not uninstalled properly it will block port 80, thus no internet
>communication. Of coarse this is just a can happen senario:Uninstall
>Zone Alarm under Win98

>
>

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