Hi, trying to log into Internet Explorer...getting screen that flickers and at the bottom it flashes: "finding site: badurl.grandstreetinteractive.com" Also when I try to find the problem in Internet Options, I get: Version 8.0.7820.0 of file MSXML3A.DLL exists, but the version needs to be greater than 8.0.7916.0. Any idea what I've done and what I need to do? Thanks

[Reply or follow-up to this message]

Not sure what you may've done, but you could first try to repair your IE - click 
Start>Settings>Control Panel>Add/Remove Programs>Microsoft IE Program and Internet 
Tools, click Add/Remove, select Repair Internet Explorer.  

Another option would be to restart your computer in Safe Mode, select the Command 
Prompt Only option, type in scanreg /restore after the C: prompt [with a space between 
scanreg and the slash], choose the most recent 'Started' registry backup dated prior 
to when you first experienced the problem, let the Registry Checker restore it, then 
restart.

Alternatively, go through the same procedure as above, but instead type in scanreg 
/fix, that's if scanreg /restore doesn't fix it.

If none of those work, head over to www.dll-files.com and download the version of 
the msxml3a.dll file you need.  Likely it will go into your Windows>System folder, 
unless instructions to the contrary are included with the file.

It's not inconceivable that some form of spyware or malware may've affected your 
IE, so update and run two or three anti-spyware programs [not any one of them will 
pick up everything] and your anti-virus to clean out your system.  Also update patches 
and fixes through Microsoft Windows Update. 

Without really knowing exactly what caused your problem or how, that's basically 
what I would do to start off with.   Then it can be determined if it's anything more 
serious than that or not.







On Thursday, April 13, 2006 at 5:52 am, Jeanne wrote:

>Hi, trying to log into Internet Explorer...getting screen that flickers and at the 

>bottom it flashes: "finding site: badurl.grandstreetinteractive.com"

>

>Also when I try to find the problem in Internet Options, I get: Version 8.0.7820.0 

>of file MSXML3A.DLL exists, but the version needs to be greater than 8.0.7916.0.

>

>Any idea what I've done and what I need to do?

>Thanks 

[Reply or follow-up to this message]

Read this before you download .dll. 

http://support.microsoft.com/default.aspx?scid=kb;en-us;269238

You may not need this file at all. Check program menu for  "MSXML 4.0 or ? You can 
download MSXML 4.0 to get the newer version of the .dll.

bw







On Thursday, April 13, 2006 at 5:52 am, Jeanne wrote:

>Hi, trying to log into Internet Explorer...getting screen that flickers and at the 

>bottom it flashes: "finding site: badurl.grandstreetinteractive.com"

>

>Also when I try to find the problem in Internet Options, I get: Version 8.0.7820.0 

>of file MSXML3A.DLL exists, but the version needs to be greater than 8.0.7916.0.

>

>Any idea what I've done and what I need to do?

>Thanks
 

[Reply or follow-up to this message]

Thanks but where would I go to download this...I failed to say when I got to the screen that allows me to 'Repair Internet Explorer'....I get this message...but I'll try what you suggested just tell me where to find it.


On Thursday, April 13, 2006 at 2:33 pm, bob wells wrote:
>Read this before you download .dll.
>
>http://support.microsoft.com/default.aspx?scid=kb;en-us;269238
>
>You may not need this file at all. Check program menu for "MSXML 4.0 or ? You can
>download MSXML 4.0 to get the newer version of the .dll.
>
>bw
>
>
>

[Reply or follow-up to this message]

Thanks, I'll try this however, I get to the homepage when I open up IE...and I can type into the search bar...but when I hit "go" nothing happens.(I still get Page not available) I got this message (below) when I found the screen that would allow me to "Repair Internet Explorer"...


On Thursday, April 13, 2006 at 1:16 pm, Wy wrote:
>Not sure what you may've done, but you could first try to repair your IE - click
>Start>Settings>Control Panel>Add/Remove Programs>Microsoft IE Program and Internet
>Tools, click Add/Remove, select Repair Internet Explorer.
>
>Another option would be to restart your computer in Safe Mode, select the Command
>Prompt Only option, type in scanreg /restore after the C: prompt [with a space between
>scanreg and the slash], choose the most recent 'Started' registry backup dated prior
>to when you first experienced the problem, let the Registry Checker restore it, then
>restart.
>
>Alternatively, go through the same procedure as above, but instead type in scanreg
>/fix, that's if scanreg /restore doesn't fix it.
>
>If none of those work, head over to www.dll-files.com and download the version of
>the msxml3a.dll file you need. Likely it will go into your Windows>System folder,
>unless instructions to the contrary are included with the file.
>
>It's not inconceivable that some form of spyware or malware may've affected your
>IE, so update and run two or three anti-spyware programs [not any one of them will
>pick up everything] and your anti-virus to clean out your system. Also update patches
>and fixes through Microsoft Windows Update.
>
>Without really knowing exactly what caused your problem or how, that's basically
>what I would do to start off with. Then it can be determined if it's anything more
>serious than that or not.
>
>
>

[Reply or follow-up to this message]

Click on Tools on your toolbar, then Internet Options, then Programs, then Reset 
Web Settings.  This might get you kickstarted.  It could be that your browser may've 
been hijacked.  If resetting the web settings works, then immediately update and 
run your anti-virus and two o three anti-spyware programs [Ad-Aware, Spybot, A-Squared]. 
 Also, download another browser as a back-up.  You'll find that when you can't work 
with IE, you'll probably be able to do things with Opera or Firefox.  Always good 
to have another browser as a back-up anyway, although IE should be the one used as 
a back-up.
 







On Friday, April 14, 2006 at 4:44 am, Jeanne wrote:

>Thanks, I'll try this however, I get to the homepage when I open up IE...and I can 

>type into the search bar...but when I hit "go" nothing happens.(I still get Page 

>not available) 

>

>I got this message (below) when I found the screen that would allow me to "Repair 

>Internet Explorer"...

>

>

> 

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