I am trying to solve a problem that has many tenticles. The best way to summerise 
it is to paste a recent email that has not been sent.

Email:
Dear Support,

To introduce this problem I must relate the history.

I am running Windows ME on a Celeron 766 with 512MB RAM and 10GB HD. I currently 
have about 1.5 GB free space.

I had automatic updates notification installed. One update was for Windows Media 
Player 9. Once installed, my computer started having considerable problems. The most 
sever was that my system restore did not work.

Working with the help of your support, I was given advice on many changes but none 
worked to solve the problem.

After many months, I learned via other technical support geeks, that MS had issued 
a faulty update program and my problems were symptomatic of the bug. The only solution 
was to reformat and reinstalled the complete operating system. I reformatted my HD 
and re-installed most of my programs

An age-old problem was that my computer would crash, especially when running Word. 
Another is I would not be able to print to my laser printer via LPT1 as the data 
kept getting corrupted.

It has been suggested that if my HD were formatted to NTFS instead of FAT32, I would 
have less problems. Also, I now find that under “msconfig”, I am unable to change 
from selective startup to normal startup. Too, I am unable to change anything there.

I have ran “scanreg /fix” many times but to no avail.

Now my problem is how can I convert to NTFS. Searching my system, I am unable to 
find the program. Too, I believe that following the installation of the WMP9 patch 
but not having installed WMP9, I may have cause more problems.

I have looked for the program convert.exe but it is not on my system. Is it located 
in a CAB file? Will this program work under Windows ME?

Can you help? What do you suggest? I sincerely hope that this is resolved in a short 
time unlike the last problem.

Too, please tell me why during the previously mentioned problem I was never told 
by Microsoft support that my installing a faulty program from Microsoft was the cause?

Regards,

Steph

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