No, no... you misunderstand me. I should have been clearer. I was quoting YOU. 
Re: your conversation with tech support.... 
YOU said, --When we tackled that issue, we concluded that it was not a problem 
in the computer, but was the result of Microsoft not providing updates any longer,

To which is replied that's a bunch of nonsense... the fact that MS doesn't provide 
updates any longer didn't have one thing to do with your problem. ISP's always try 
to convince people they need to upgrade to a newer operating system. It would probably 
save them tech support calls and hassles. They're full of it sometimes. 

Of course, it wasn't a problem with your computer. It was operator (Robert) error, 
when you tried to remove all that junk. :) Something went haywire.

Anyhow, Steve has a ME system and never installs updates. He gets along fine, but 
he's an experienced user. However, you'd be doing yourself a big favor, if you Stop 
using Internet Explorer as your main browser. It's extremely vulnerable to malware 
infections. Give Opera or Firefox a try. 

Blocking Unwanted Parasites with a Hosts File

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