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Troubleshooting Driver Problem (caused by Sony)
Thursday, July 19, 2007 at 5:27 pm
Windows Me Annoyances Discussion Forum
Posted by D (1 messages posted)


I recently installed the sony plug-in for their ic recorder (model icd-u60) to play 
digital voice recordings.  The plug-in permits windows media to play Sony's proprietary 
files.  At first the voice files came through ok.  Then, thinking to return the unit, 
I believe I uninstalled the plugin and later reinstalled it.  Inadvertantly I also 
added a second exe file from the CD, which installed a driver intended for use with 
windows 98S or 2000pro.  

Ever since then I get no sound through windows media player or winamp -- with one 
exception: if I start up the HP music match jukebox player FIRST, then open windows 
media player or winamp, THEN WMP and winamp will play -- but the other sound from 
the HP audio program plays simultaneously, of course.  Not an ideal workaround.  
I can't use system recovery to undo the deed, even if it works with drivers.  (For 
years it didn't work right and I finally disabled it since it was slowing down the 
computer. Now it's working again, but it was disabled when I installed the Sony files.) 
Uninstalling the Sony plug-in did no good whatsoever and there's no uninstall for 
the driver, of course.

The device manager shows a question mark at the usb port where I've connected the 
recorder (mass storage device).  When I go to the "driver file details" under there, 
I'm shown three files:  
"C:\windows\system32\drivers\usbstor.sys"; "c:\windows\system\vmm32.vxd (ntkern.vxd)"; 
and 
"c:\windows\system32\drivers\usbntmap.sys".  

When I try to get the system to do an automatic update of the driver, it tells me 
I've already got the latest.  I've tried to go to a manual installation, but keep 
chickening out...probably with good reason.  I spent about 4 hours, all tolled, with 
Sony customer service.  Two (without the unit handy to plug in) with a guy who finally 
said after I had access to the unit I should find and delete the driver and two more 
hours (after I had the unit and found there were THREE drivers listed) with another 
guy who told me that if I deleted any of those three files I'd have other system 
problems.  He suggested I reinstall the windows media player program from my ME disk. 
 But I see no clear way to do that through the system recovery disks, are the only 
disks for the ME computer I can find right now (don't recall if there were separate 
disks for the preinstalled programs).

I am a relative neophyte in all this and am not sure where to go from here.  The 
System Recovery disk that came with my Win ME has drivers on it, but I can't tell 
which is what.  I downloaded windows media player's diagnostic tool and copied out 
a report, but it's worse than greek to me.  Can anyone help?



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*Troubleshooting Driver Problem (caused by Sony) (D: Thu, Jul 19, 2007, 5:27 pm)
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