thnx for the reply keith. she is using windows media player to play videos. not sure 
which version though. 
we found out about her videos skipping after i asked her to check something out on 
youtube or something (uses flash). i doubt updating either program would solve her 
issue as i don't think it's isolated to one program.
i know she doesnt have many programs because i have seen screenshots from when we 
updated her graphics drivers, her desktop was bare (most programs create shortcuts). 
i also had her list all things in add/remove programs, wasnt a very long list. shes 
not very technical and doesnt know much about computers so i asked her to send me 
screen shots of certain locations so she didnt have to describe what she was seeing.
thanks again keith.







On Thursday, October 25, 2007 at 12:14 pm, Keith Stanier wrote:

>Hi Ron.

>

>It depends on what is being used to drive these video's. Whether its Windows Media 

>Player which she can update to version 9.0 of 

>

>Microsoft

>

>A lot of web pages use Shockwave Flash which she can download different versions 

>at

>

>Oldversion

>

>You say she doesn't have a lot of applications running that she doesn't need. How 

>do you know this? 

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