I downloaded Bonzi Buddy for free, just after I did that I could not open some of my folders on my desktop. I decided to remove Bonzi Buddy so I opened the control panel and followed the instructions. It removed some files but he is still here! I tried to uninstall again and I keep getting a box that says "Could not open Install.Log file". Does anyone have any ideas of what I could try next?

[Reply or follow-up to this message]

I can see three options. Others may see more in addition: 1. Reinstall the programme from the Internet. Then make a copy of the folders produced so that, should the same thing happen again, you have a backup of them. Then try uninstall again. You could also see if the programme has its own uninstall facility: look in its help section under uninstall. Otherwise do a Windows search for: unin*.lnk and see if one of the resulting shortcuts found relates to the programme you want to uninstall. If so, double click it in the search pane and you should get rid of that b****y monkey once and for all! 2. If the uninstall hangs again, you can always manually delete the programme folder, but then yo0u ought to edit the registry or you might get further problems (run - 'regedit' - return) in order to remove every mention of the programme from your PC - but you have to be thorough and very careful of course - AND you must make a back-up of the registry (file - export) first. I've obviously no idea if you know about editing the registry or not - if not, I'd not recommend this method as you could delete something vital! It could take an hour as well! 3. If you have Norton Utilities or similar, set the install monitor running before you reinstall Bonzi - you can then use the Utilities programme to uninstall it. Hope this is of some use. If any of it doesn't make sense feel free to e-mail me. Martin


On Friday, January 25, 2002 at 8:01 am, Cheri wrote:
>I downloaded Bonzi Buddy for free, just after I did that I could not open some of
>my folders on my desktop. I decided to remove Bonzi Buddy so I opened the control
>panel and followed the instructions. It removed some files but he is still here!
>I tried to uninstall again and I keep getting a box that says "Could not open Install.Log
>file". Does anyone have any ideas of what I could try next?
>

[Reply or follow-up to this message]

Hi Cheri,

Unfortunately Bonzi Buddy is spyware which is sometimes difficult to uninstall completely. Here is a site that may be of help:

http://www.pchell.com/support/bonzibuddy.shtml

You can find other sites by opening Google.com and searching for "bonzi buddy spyware".

After you have uninstalled you may want to make sure you have no residual spyware on your system. There is a free product called Ad-Aware which will scan your system and remove every trace of this insidious software. You can download it here:

http://www.lavasoftusa.com/

The spyware problem is covered quite thoroughly by Steve Gibson on his web site:

http://grc.com/

Regards,
Ron

[Reply or follow-up to this message]

On Friday, January 25, 2002 at 8:01 am, Cheri wrote:
>I downloaded Bonzi Buddy for free, just after I did that I could not open some of
>my folders on my desktop. I decided to remove Bonzi Buddy so I opened the control
>panel and followed the instructions. It removed some files but he is still here!
>I tried to uninstall again and I keep getting a box that says "Could not open Install.Log
>file". Does anyone have any ideas of what I could try next?
>I could have written the same message. Out of desperation I did the following: Left Ctrl+Alt+Del click! Followed instructions for disabling bonzi program then just to be sure nothing was hanging out there I did this: Click on start;click on run;type msconfig and click; click start up tab; uncheck any row that has "C:\Program files\bonzi buddy or any bonzi what so ever! (I didn't find any..yeah) if you do after you have unchecked all of these click ok and yes to reboot. good luck and may you future be monkey/banana free!! Gustin50@prodigy.net

[Reply or follow-up to this message]

Yeah, unfortunately, I did just that: I got Ad-Aware to remove spyware, and guess what! I get a message that says "Cannot open install.log" when I try to uninstall ad-aware now. At least we know ad-aware isn't malicious, but I don't want it anymore, and I can't automatically uninstall it. Oh, well... a program called system mechanic will clear the registry of outdated keys, and I've never had it screw my system up...ever.


On Friday, January 25, 2002 at 7:54 pm, Ron wrote:
>Hi Cheri,
>

Unfortunately Bonzi Buddy is spyware which is sometimes difficult to uninstall
>completely. Here is a site that may be of help:
>

>http://www.pchell.com/support/bonzibuddy.shtml
>

You can find other sites by opening Google.com and searching for "bonzi buddy
>spyware".
>

After you have uninstalled you may want to make sure you have no residual spyware
>on your system. There is a free product called Ad-Aware which will scan your system
>and remove every trace of this insidious software. You can download it here:
>

>http://www.lavasoftusa.com/
>

The spyware problem is covered quite thoroughly by Steve Gibson on his web site:
>

>http://grc.com/
>

Regards,
>
Ron

[Reply or follow-up to this message]

Hi Morgrum,

It sounds like INSTALL.LOG is either missing or corrupted. You could check the Lavasoft folder and if you find INSTALL.LOG there attempt to open it with Notepad. The file should contain a list of the installation actions such as "File Copy", "Shell Link", "RegDB Root", etc.

You could reinstall Ad-Aware in the same default folder and then evoke the uninstaller again.

You didn't say why you want to eliminate Ad-Aware from your system. Its a handy utility to check your system from time to time to make sure you haven't inadvertently acquired a new spy. If your reason for removal is because of the Ad-Watch feature which runs every time you start, that action can be disabled in the Options>Preference by unchecking "Autostart Adwatch".

Regards,
Ron

[Reply or follow-up to this message]

No real reason...I just try to keep installed apps to a minimum to avoid crashes. I keep archives and reinstall programs when I want to use them, then take them off again... haha.. it probly causes more problems than just leaving them on all the time... oh well.


On Monday, April 22, 2002 at 6:49 pm, Ron wrote:
>Hi Morgrum,
>

It sounds like INSTALL.LOG is either missing or corrupted. You could check the
>Lavasoft folder and if you find INSTALL.LOG there attempt to open it with Notepad.
>The file should contain a list of the installation actions such as "File Copy", "Shell
>Link", "RegDB Root", etc.
>

You could reinstall Ad-Aware in the same default folder and then evoke the uninstaller
>again.
>

You didn't say why you want to eliminate Ad-Aware from your system. Its a handy
>utility to check your system from time to time to make sure you haven't inadvertently
>acquired a new spy. If your reason for removal is because of the Ad-Watch feature
>which runs every time you start, that action can be disabled in the Options>Preference
>by unchecking "Autostart Adwatch".
>

Regards,
>
Ron

[Reply or follow-up to this message]

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q191211


On Wednesday, April 10, 2002 at 9:25 pm, Wanda wrote:
>
>

[Reply or follow-up to this message]

I get the same problem too but the software was installed correctly. Now that I try to uninstall it, it says "can't find uninstall.log" I checked the program folder, the uninstall.log is there, its not missing at all. What the hell does it wants?

[Reply or follow-up to this message]

Find the link to the Windows bug here: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q191211 I had the same problem with CoffeeCup FTP Free. I copied the INSTALL.LOG file to C:\, then modified the uninstall link in the registry (see the support page above) to 1. read "program files" instead of progra~1, and 2. point to C:\install.log instead of program files\...\install.log. It's gone now.


On Friday, January 25, 2002 at 8:01 am, Cheri wrote:
>I downloaded Bonzi Buddy for free, just after I did that I could not open some of
>my folders on my desktop. I decided to remove Bonzi Buddy so I opened the control
>panel and followed the instructions. It removed some files but he is still here!
>I tried to uninstall again and I keep getting a box that says "Could not open Install.Log
>file". Does anyone have any ideas of what I could try next?
>

[Reply or follow-up to this message]

it works !! thankx


On Saturday, April 5, 2003 at 8:05 am, A wrote:
>Find the link to the Windows bug here:
>
>http://support.microsoft.com/default.aspx?scid=kb;en-us;Q191211
>
>I had the same problem with CoffeeCup FTP Free. I copied the INSTALL.LOG file to
>C:\, then modified the uninstall link in the registry (see the support page above)
>to 1. read "program files" instead of progra~1, and 2. point to C:\install.log instead
>of program files\...\install.log. It's gone now.
>
>

[Reply or follow-up to this message]

Was looking at your response. I have a new cd writer whose program Nero conflicts with a "ghost" file from an uninstalled Adaptec Easy Creator program.I used a program from PCWorld, called CleanReg3 which wa supposed to reveal any registry settings of that file. thought i got all of it.Apparently not. I've never worked with Regedit, and wonder if this is the time to do so. If so, what is the way to do it?


On Friday, January 25, 2002 at 9:44 am, martin wrote:
>I can see three options. Others may see more in addition:
>1. Reinstall the programme from the Internet. Then make a copy of the folders produced
>so that, should the same thing happen again, you have a backup of them. Then try
>uninstall again. You could also see if the programme has its own uninstall facility:
>look in its help section under uninstall. Otherwise do a Windows search for: unin*.lnk
>and see if one of the resulting shortcuts found relates to the programme you want
>to uninstall. If so, double click it in the search pane and you should get rid of
>that b****y monkey once and for all!
>2. If the uninstall hangs again, you can always manually delete the programme folder,
>but then yo0u ought to edit the registry or you might get further problems (run -
>'regedit' - return) in order to remove every mention of the programme from your PC
>- but you have to be thorough and very careful of course - AND you must make a back-up
>of the registry (file - export) first. I've obviously no idea if you know about editing
>the registry or not - if not, I'd not recommend this method as you could delete something
>vital! It could take an hour as well!
>3. If you have Norton Utilities or similar, set the install monitor running before
>you reinstall Bonzi - you can then use the Utilities programme to uninstall it.
>Hope this is of some use. If any of it doesn't make sense feel free to e-mail me.
>Martin
>

[Reply or follow-up to this message]

I downloaded some games on a trial basis. Now that I have played them and the time on these games have expired, I want to delete them from my windows xp control panel and cannot. Example---Installation log file C:\Program Files\PopCap Games\Alchemy Deluxe\install.log not Example---Could not open INSTALL.LOG.file Example----File"C:\Program Files\Blox World\unins000;dat" does not exist. Cannot uninstall Example----Parsing failed: Unable to open file Deluxe\Install.log Example: Parsing failed: unable to open file C:\Program Files\ PopCap Games\Bookworm Deluxe\Install.log Example---could not load initialization file All these are examples of messages I get when I click on the remove button in the control panel to remove these entries. They are still in my control panel. Would like to know what I can do to remove these items .


On Friday, January 25, 2002 at 9:44 am, martin wrote:
>I can see three options. Others may see more in addition:
>1. Reinstall the programme from the Internet. Then make a copy of the folders produced
>so that, should the same thing happen again, you have a backup of them. Then try
>uninstall again. You could also see if the programme has its own uninstall facility:
>look in its help section under uninstall. Otherwise do a Windows search for: unin*.lnk
>and see if one of the resulting shortcuts found relates to the programme you want
>to uninstall. If so, double click it in the search pane and you should get rid of
>that b****y monkey once and for all!
>2. If the uninstall hangs again, you can always manually delete the programme folder,
>but then yo0u ought to edit the registry or you might get further problems (run -
>'regedit' - return) in order to remove every mention of the programme from your PC
>- but you have to be thorough and very careful of course - AND you must make a back-up
>of the registry (file - export) first. I've obviously no idea if you know about editing
>the registry or not - if not, I'd not recommend this method as you could delete something
>vital! It could take an hour as well!
>3. If you have Norton Utilities or similar, set the install monitor running before
>you reinstall Bonzi - you can then use the Utilities programme to uninstall it.
>Hope this is of some use. If any of it doesn't make sense feel free to e-mail me.
>Martin
>

[Reply or follow-up to this message]

i downloaded some 60 min free games. i tried deleted them from my control panel. iit will not let me completely remove all. can u help me get it off.

[Reply or follow-up to this message]

much more info please

[Reply or follow-up to this message]

To solve all "cannot open INSTALL.LOG" file errors: Open a command prompt in the offending program's directory Almost allways there will be two files there: UnWise.exe and INSTALL.LOG Type UnWise.exe INSTALL.LOG Hey presto, the unistaller starts to work!

[Reply or follow-up to this message]

Yes! worked for me too, a year later!!


On Friday, November 7, 2003 at 4:54 pm, anis wrote:
>it works !! thankx
>
>

[Reply or follow-up to this message]

I have the same problems. I have Windows XP. I found UnWise.exe but no install.log under the same directory. I am a very beginner in computer and can open command prompt. I would appreciate it if you would quide me how to modify or edit the Unwise.exe and install.log.


On Saturday, March 12, 2005 at 9:56 am, Allan wrote:
>To solve all "cannot open INSTALL.LOG" file errors:
>
>Open a command prompt in the offending program's directory
>Almost allways there will be two files there:
>UnWise.exe and INSTALL.LOG
>Type
>UnWise.exe INSTALL.LOG
>
>Hey presto, the unistaller starts to work!

[Reply or follow-up to this message]

I've had this problem in the past & actually had it tonight also, some of the answers 
here got me thinking - so heres what I tried (& it worked).
1.Create a blank text document in the folder containing the uninstaller (unwise.exe 
in our example) & the install.log.
2. In the blank text document type the name of the uninstaller (here unwise.exe) 
leave a space & then type install.log.
( so in this example i've typed unwise.exe install.log)
3. save this tsxt document as 'uninstall.bat'
4. doubleclick this simple .bat file to run it & it will launch the uninstaller.

can't believe it took me this long to think of this solution.








On Friday, September 30, 2005 at 9:11 am, Amy wrote:

>I have the same problems. I have Windows XP. I found UnWise.exe but no install.log 

>under the same directory. I am a very beginner in computer and can open command 
prompt. 

>I would appreciate it if you would quide me how to modify or edit the Unwise.exe 

>and install.log.

>

>

> 

[Reply or follow-up to this message]

Thank you so much. You have solved my problems.
Amy






On Thursday, November 17, 2005 at 8:54 pm, diverdee wrote:

>I've had this problem in the past & actually had it tonight also, some of the answers 

>here got me thinking - so heres what I tried (& it worked).

>1.Create a blank text document in the folder containing the uninstaller (unwise.exe 

>in our example) & the install.log.

>2. In the blank text document type the name of the uninstaller (here unwise.exe) 

>leave a space & then type install.log.

>( so in this example i've typed unwise.exe install.log)

>3. save this tsxt document as 'uninstall.bat'

>4. doubleclick this simple .bat file to run it & it will launch the uninstaller.

>

>can't believe it took me this long to think of this solution.

>

>

>

> 

[Reply or follow-up to this message]

Like Amy, I didn't know how to open the command prompt. So I went to Windows XP "Help," and typed "open command prompt." Windows' answer: "To open a command prompt, click Start, point to All Programs, point to Accessories, and then click Command Prompt." After the black screen pops up, type "Help," and it will list a bunch of commands and what they do. Type "CHDIR [name of directory in which problem program resides]" EXAMPLE: In my case, the problem program was System Mechanic 5, so I typed "CHDIR C:/Program Files/System Mechanic 5." Hit enter. Then follow "Allan's" March 12, 2005 instructions. Like he said, "Presto" -- problem solved. (Though it's likely that "Allan" will never see this message -- thank you very much, sir. I searched the net every way I knew how, and you alone provided the solution.) --Adam


On Friday, September 30, 2005 at 9:11 am, Amy wrote:
>I have the same problems. I have Windows XP. I found UnWise.exe but no install.log
>under the same directory. I am a very beginner in computer and can open command prompt.
>I would appreciate it if you would quide me how to modify or edit the Unwise.exe
>and install.log.
>
>
>

[Reply or follow-up to this message]

There is a bug with the WISE installation program and 95% of the programs installed on a Windows XP machine will not uninstall. Funny enough, Lavasoft uses the buggy WISE installer. See: http://www.wise.com/KBArticle.aspx?articleno=1604&keywords=open+install.log Of course, that will not let you get the programs uninstalled. You can remove the program folders and cause it to disappear from the Add/Remove program's list, but any registry keys created by the program will be orphaned. As a result, I personally no longer install programs which use WISE. I have heard, but havn't confirmed that enabling the 8.3 file name support in Windows XP (Microsoft says it wastes resources) will allow the WISE installation and uninstalation to work correctly. FWIW, Rod


On Saturday, July 20, 2002 at 2:33 am, morgrum wrote:
>No real reason...I just try to keep installed apps to a minimum to avoid crashes.
> I keep archives and reinstall programs when I want to use them, then take them off
>again... haha.. it probly causes more problems than just leaving them on all the
>time... oh well.
>

[Reply or follow-up to this message]

but what do you do when install.log does not exist in that directory?!!


On Thursday, November 17, 2005 at 8:54 pm, diverdee wrote:
>I've had this problem in the past & actually had it tonight also, some of the answers
>here got me thinking - so heres what I tried (& it worked).
>1.Create a blank text document in the folder containing the uninstaller (unwise.exe
>in our example) & the install.log.
>2. In the blank text document type the name of the uninstaller (here unwise.exe)
>leave a space & then type install.log.
>( so in this example i've typed unwise.exe install.log)
>3. save this tsxt document as 'uninstall.bat'
>4. doubleclick this simple .bat file to run it & it will launch the uninstaller.
>
>can't believe it took me this long to think of this solution.
>
>
>
>

[Reply or follow-up to this message]

I installed Frosty Games and now can't uninstall in Remove Programs. I get WISE_UININSTALL, cannot open file. How do I remove this from my pc?


On Friday, January 25, 2002 at 8:01 am, Cheri wrote:
>I downloaded Bonzi Buddy for free, just after I did that I could not open some of
>my folders on my desktop. I decided to remove Bonzi Buddy so I opened the control
>panel and followed the instructions. It removed some files but he is still here!
>I tried to uninstall again and I keep getting a box that says "Could not open Install.Log
>file". Does anyone have any ideas of what I could try next?
>

[Reply or follow-up to this message]

Errrr... I tried your method, but I think I got a little confused, and now I get the error" Windows cannot find /U" when I try to run the uninstaller. Help?


On Saturday, April 5, 2003 at 8:05 am, A wrote:
>Find the link to the Windows bug here:
>
>http://support.microsoft.com/default.aspx?scid=kb;en-us;Q191211
>
>I had the same problem with CoffeeCup FTP Free. I copied the INSTALL.LOG file to
>C:\, then modified the uninstall link in the registry (see the support page above)
>to 1. read "program files" instead of progra~1, and 2. point to C:\install.log instead
>of program files\...\install.log. It's gone now.
>
>

[Reply or follow-up to this message]

Open the "C:\Program Files" directory, and find in it the sub-directory in which you installed the program that you want to remove. This will probably be the latest sub-directory by date, so click on the date column (headed "Modified") to sort the sub-directories by date.

That sub-directory will normally include an uninstall file. You can double-click it to start the uninstall process manually. This type of file usually has a name something like UNWISE.exe or UNINS000.exe (or some such).

If the above suggestion doesn't work, try installing the program again, and then trying again to uninstall it (using the "Add/Remove Program" function). A re-install might cure whatever fault in the original installation has initially prevented you from uninstalling.

If the above suggestions don't work, you could manually delete the sub-directory of "C:\Program Files" which contains the program you wish to remove, then manually delete the shortcuts to that program, then clean your Windows Registry (to remove the references to that program) using a registry cleaner such as Registry Clean Expert.

Ed




On Monday, April 14, 2008 at 11:11 am, Erika Ramirez wrote:
>I installed Frosty Games and now can't uninstall in Remove Programs. I get WISE_UININSTALL,
>cannot open file. How do I remove this from my pc?
>
>
>

[Reply or follow-up to this message]

• Search this forum
• Start a new thread on a different subject

• Report abuse of the forum