Mouse freezes when back from HIBERNATE; managed to get it ok from standby. [Dealing with Windows's Advanced Power Management (APM)]:

Hi! Sorry for some bad english. This is a fresh install, no drivers added, except for the ones Windows adds by itself. MoBo is a7v133 asus, onboard raid/udma disabled, mouse is genius netmouse pro[installed as standard serial mouse]. Modem, soundcard and RTVcard disabled[yellow marks in device manager]. I've followed MSKB Q252822 instructions and had success to get mouse working ok when back from standby mode, it doesn't freeze anymore. Well, I would like to make it ok back from Hibernate, right? Hope anyone can help. Thanks.

[Reply or follow-up to this message]

On Wednesday, July 3, 2002 at 5:07 pm, fernando wrote:
>Mouse freezes when back from HIBERNATE; managed to get it ok from standby. >href="http://www.annoyances.org/exec/show/article07-044">[Dealing with Windows's
>Advanced Power Management (APM)]:

>Hi! Sorry for some bad english. This is a fresh install, no drivers added, except
>for the ones Windows adds by itself. MoBo is a7v133 asus, onboard raid/udma disabled,
>mouse is genius netmouse pro[installed as standard serial mouse]. Modem, soundcard
>and RTVcard disabled[yellow marks in device manager]. I've followed MSKB Q252822
>instructions and had success to get mouse working ok when back from standby mode,
>it doesn't freeze anymore. Well, I would like to make it ok back from Hibernate,
>right?
>Hope anyone can help. Thanks.
>
>
>
> Install Logitech Mouseware version 9.75 or better; dos'nt matter what mouse you use.

[Reply or follow-up to this message]

If you use an USB mouse you have to install the via usb patch (http://www.viaarena.com/?PageID=298) Success


On Saturday, August 2, 2003 at 10:55 am, vicente wrote:
>On Wednesday, July 3, 2002 at 5:07 pm, fernando wrote:
>Mouse freezes when back from HIBERNATE; managed to get it ok from standby. >href="http://www.annoyances.org/exec/show/article07-044">[Dealing with Windows's
>Advanced Power Management (APM)]:

>Hi! Sorry for some bad english. This is a fresh install, no drivers added, except
>for the ones Windows adds by itself. MoBo is a7v133 asus, onboard raid/udma disabled,
>mouse is genius netmouse pro[installed as standard serial mouse]. Modem, soundcard
>and RTVcard disabled[yellow marks in device manager]. I've followed MSKB Q252822
>instructions and had success to get mouse working ok when back from standby mode,
>it doesn't freeze anymore. Well, I would like to make it ok back from Hibernate,
>right?
>Hope anyone can help. Thanks.
>
>
>
>
>Install Logitech Mouseware version 9.75 or better; dos'nt matter what mouse you use.

[Reply or follow-up to this message]

Fi hefyd/Me too! - I have Windows XP and our mouse is a Microsoft Intellipoint Trackball Explorer, with the latest Intellimouse 5.0 software. Main utilities are Norton. Recently, for more than a month now, if I pop out for a cuppa or to do chores I return with the computer having been in and out of Hibernating and the mouse frozen, a 'crash' by any other name... Nothing works except to pull the plug, virtually, wait, and then flip it on again, eventually going through the process of logging back in. If anyone has a better alternative than 'off-on', the wait and general irritation, it would be most welcome and appreciated... I should be able to take the occassional break without this pesky quirk... diolch/thanks - dani


On Wednesday, October 29, 2003 at 2:23 am, Harm wrote:
>If you use an USB mouse you have to install the via usb patch (http://www.viaarena.com/?PageID=298)
>
>Success
>
>

[Reply or follow-up to this message]

Hey, i dont have a solution but u might be interested to know that i have the same situation with my laptop but it is only my usb optical mouse that stops responding the built in pressure pad thingy still works.


On Wednesday, February 18, 2004 at 4:50 am, dani wrote:
>Fi hefyd/Me too! - I have Windows XP and our mouse is a Microsoft Intellipoint Trackball
>Explorer, with the latest Intellimouse 5.0 software. Main utilities are Norton.
> Recently, for more than a month now, if I pop out for a cuppa or to do chores I
>return with the computer having been in and out of Hibernating and the mouse frozen,
>a 'crash' by any other name... Nothing works except to pull the plug, virtually,
>wait, and then flip it on again, eventually going through the process of logging
>back in. If anyone has a better alternative than 'off-on', the wait and general
>irritation, it would be most welcome and appreciated... I should be able to take
>the occassional break without this pesky quirk... diolch/thanks - dani
>
>

[Reply or follow-up to this message]

iv solved my problem and my solution was this: go into the screen when u right click on my computer where all the hardware and drivers are listed, go to the ones for usb and tell it to search for better drivers. It worked for me.

[Reply or follow-up to this message]

We had this issue but someone told us to buy a USB hub with it's own power supply for the mouse. We have not had an issue with the mouse freezing since we installed the hub.


On Wednesday, July 3, 2002 at 5:07 pm, fernando wrote:
>Mouse freezes when back from HIBERNATE; managed to get it ok from standby. >href="http://www.annoyances.org/exec/show/article07-044">[Dealing with Windows's
>Advanced Power Management (APM)]:

>Hi! Sorry for some bad english. This is a fresh install, no drivers added, except
>for the ones Windows adds by itself. MoBo is a7v133 asus, onboard raid/udma disabled,
>mouse is genius netmouse pro[installed as standard serial mouse]. Modem, soundcard
>and RTVcard disabled[yellow marks in device manager]. I've followed MSKB Q252822
>instructions and had success to get mouse working ok when back from standby mode,
>it doesn't freeze anymore. Well, I would like to make it ok back from Hibernate,
>right?
>Hope anyone can help. Thanks.
>
>
>
>

[Reply or follow-up to this message]

I think I have tackled this issue w/o having to update any drivers, install any third-party software, reconfigure the registry, re-program, or buy new hardware (ie hubs or cans of red bull to keep me up). The Known Issue: Your USB Mouse in Windows becomes inactive or it "stops responding" after your machine has been idle (ie screensaver, coming back to your machine after taking a # 1, after hibernation, or otherwise). The Solution: Right click on My Computer, Properties.., Hardware Tab, Device Manager button, Expand Universal Serial Bus Controllers, Double-click on USB Root Hub or right click Properties, Power Management tab, Deselect "Allow the computer to turn of this device to save power". By default, and i'm not sure why Windows does this, Microsoft has the USB Root Hub shut itself off when not in use to save power. A feature that is probably more of a utility to those who use Notebookes (like the one I have when I discovered this issue). Although a novel idea, it's the very root of this problem. This is why in order to get the mouse to work again you would have to unplug it and then plug it back in. This alerts the USB root hub to turn itself back on again. A weird alert trigger considering that Microsoft should have the USB Root Hub turn itself back on as soon as you begin to you use the mouse again. What surprises me even more is that Microsoft hasn't officially addressed the issue yet. Especially when they know that millions upon millions of their users will use USB mice.

[Reply or follow-up to this message]

Although the previous solution stated seemed logical, it didn't prove sucessful. I think, as I'm still not sure and as stated in a previous post, going to this web site: http://www.viaarena.com/?PageID=298 will take care of the problem. Let me know if anyone comes up with something else or if this is our only solution if a solution at all.

[Reply or follow-up to this message]

Thanks! This worked. However, I did have 4 root hubs to disable. I couldn't easily tell which hub my USB mouse was attached to so I disabled all 4. Anyway, no more problem.


On Sunday, June 20, 2004 at 3:36 am, David Castellani wrote:
>I think I have tackled this issue w/o having to update
>any drivers, install any third-party software, reconfigure the registry, re-program,
>or buy new
>hardware (ie hubs or cans of red bull to keep me up).
>
>The Known Issue: Your USB Mouse in Windows becomes inactive or it "stops responding"
>after your machine has been idle (ie screensaver, coming back
>to your machine after taking a # 1, after hibernation, or otherwise).
>
>The Solution: Right click on My Computer, Properties.., Hardware Tab, Device Manager
>button, Expand Universal Serial Bus Controllers, Double-click on USB Root Hub or
>right click Properties, Power Management tab, Deselect "Allow the computer to turn
>of this device to save power".
>
>By default, and i'm not sure why Windows does this,
>Microsoft has the USB Root Hub shut itself off when not in use to save power. A
>feature that is probably more of a utility to those who use Notebookes (like the
>one I have when I discovered this issue). Although a novel idea, it's the very root
>of this problem. This is why in order to get the mouse to work again you would have
>to unplug it and then plug it back in. This alerts the USB root hub to turn itself
>back on again. A weird alert trigger considering that Microsoft should have the
>USB Root Hub turn itself back on as soon as you begin to you use the mouse again.
> What surprises me even more is that Microsoft hasn't officially addressed the issue
>yet. Especially when they know that millions upon millions of their users will use
>USB mice.

[Reply or follow-up to this message]

Not a solution, but if I refresh my desktop before going in hibernation, mouse always works when waking up


On Monday, June 21, 2004 at 11:33 am, David Castellani wrote:
>
>Although the previous solution stated seemed logical, it didn't prove sucessful.
> I think, as I'm still not sure and as stated in a previous post, going to this web
>site: http://www.viaarena.com/?PageID=298
>will take care of the problem.
>
>Let me know if anyone comes up with something else or if this is our only solution
>if a solution at all.

[Reply or follow-up to this message]

I should re-phrase this... Not a solution in the true sense of the word, but if I refresh my desktop before going in hibernation, ps/2 optical mouse always works when waking up.


On Friday, August 13, 2004 at 5:46 am, Snagglepuss wrote:
>Not a solution, but if I refresh my desktop before going in hibernation, mouse always
>works when waking up
>
>
>

[Reply or follow-up to this message]

I found this in the readme file for the logitech mouse and it would probably help alot of individuals with this problem. "3.7 Power Management Problems Under Windows 98 or Windows Me If your mouse freezes when waking your PC up from suspend, in Windows 98 or Windows Me, run "Regedit.exe", then open the registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Logitech\MouseWare\CurrentVersion \Technical\APMMode and set APMMode="Off""


On Friday, August 13, 2004 at 5:46 am, Snagglepuss wrote:
>Not a solution, but if I refresh my desktop before going in hibernation, mouse always
>works when waking up
>
>
>

[Reply or follow-up to this message]

I had the same problem: USB mouse doesn't work on laptop after getting back from sleep. Your solution has worked for me, thank you!


On Sunday, June 20, 2004 at 3:36 am, David Castellani wrote:
>I think I have tackled this issue w/o having to update
>any drivers, install any third-party software, reconfigure the registry, re-program,
>or buy new
>hardware (ie hubs or cans of red bull to keep me up).
>
>The Known Issue: Your USB Mouse in Windows becomes inactive or it "stops responding"
>after your machine has been idle (ie screensaver, coming back
>to your machine after taking a # 1, after hibernation, or otherwise).
>
>The Solution: Right click on My Computer, Properties.., Hardware Tab, Device Manager
>button, Expand Universal Serial Bus Controllers, Double-click on USB Root Hub or
>right click Properties, Power Management tab, Deselect "Allow the computer to turn
>of this device to save power".
>
>By default, and i'm not sure why Windows does this,
>Microsoft has the USB Root Hub shut itself off when not in use to save power. A
>feature that is probably more of a utility to those who use Notebookes (like the
>one I have when I discovered this issue). Although a novel idea, it's the very root
>of this problem. This is why in order to get the mouse to work again you would have
>to unplug it and then plug it back in. This alerts the USB root hub to turn itself
>back on again. A weird alert trigger considering that Microsoft should have the
>USB Root Hub turn itself back on as soon as you begin to you use the mouse again.
> What surprises me even more is that Microsoft hasn't officially addressed the issue
>yet. Especially when they know that millions upon millions of their users will use
>USB mice.

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