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Router problems
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Router problems
Sunday, November 2, 2003 at 10:37 pm
Posted by AB (20 messages posted)

HI all, I have a 3 com cable modem and a linksys router. I used to have a dlink router but after encountering about a billion problems, i decided to go out an buy a new one. The problem was that i have my router connected to a cable modem. My computer and internet phone (Vonage) are connected to my router. I've had this configuration since July with no problems, up until a few days ago. Suddenly, my connection failed. My phone wouldn't work and neither would my computer's internet connection. Now, the problem still persists, despite repeated calls to the cable company and linksys. It seems the only way to fix the problem is to disconnect the power from everything, then restart the modem, then the router, and finally my computer. I have ran anti viruses, cloned my mac address numerous times, basically and lay fixes i could think of. Any body out there have any clue. Please help if you can, it sucks having to talk toi tech support on my cell phone. Thanks, Ab

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re: Router problems
Monday, November 3, 2003 at 1:09 am
Posted by Jack Gulley (5917 messages posted)

When it fails, can you reach your Linksys router through http://192.168.1.1 OK, and check the status? That tells you everything is working that far.

Can you reach your Cable modem at http://192.168.100.1 and check its status? If you can, check your cables DownStream signal power and that it is in range of 15 dBvM to -14 dBvM. You could have a weak signal due to a bad cable connector, splitter or cable. If it drops out, it may have trouble getting sync until it is powered off. Check the Upstream power, if it is above 56 dBvM it could be causing your modem to over heat and you need to fix your cable connectors to bring it back down into the 40's range. But if you had those kinds of signal power problems, I would have expected your Cable tech's to have detected it and to send out someone to check the reading levels at your house ground block.

Some people find they have to power their modem and router off one a day to keep things working well. I have to power cycle mine about once a week.

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