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Serious packet loss problems
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Serious packet loss problems
Wednesday, December 3, 2003 at 7:27 am
Posted by Fizzy (2 messages posted)

Ok... I have an 800 mhz cpu via chipset mother board. 386 mbs of ram, 40 gb harddrive. With around 25 gbs free. Now I've been having some serious packet loss for about a month now. My connection'll be fine for maybe 2 minutes then blah no more receiving just sending. Here's all the trouble shooting I've done: Bought a new v92 USR USB external mode. I have it wired directly to the wall and not through any surge protects (I'd wire it right to the box but I'm afraid I'd have to splice my phone wires and I'm not too keen on screwing with that right now) I'm running fsecure virus scan updated and no known viruses. Zone labs firewall. It's not stopping the connections because it does it when it's shut off anyway. I have three separate lines in my house. I've tried on all three, the same packet loss problem. I've also tried with my mother's sony laptop same problem. So that rules out hardware and soft ware. I've contacted bell and they've been here three times saying the lines are fine. I've also tried on two ISPs and both same problem. Aparently the marina across the road from me is having the same problem. I'd upgrade to broadband if I could but I live in the boon docks and we don't get any thing out here besides dial up. This is a real problem for me. I've contacted Bell again. But I'm wondering if you guys might have some idea what I can do to work around it. I have a funny feeling it's the main line on the road side but bell's saying it's fine. I don't know what to do. Really need a hand here guys :D

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re: Serious packet loss problems
Wednesday, December 3, 2003 at 10:53 am
Posted by Jack Gulley (5917 messages posted)

If you live way out in the boon docks as you say, your phone line is very long (over four miles) from the Central Office (CO). DSL is not normally offered at such distances (Although some do offer 192kbps/64kbps service on long lines.) Dial-up connection speeds drop off real fast the longer the lines. When I visit my father who lives four miles from even the closest paved road, keeping even a slow 2400bps connection for more that five minutes is impossible. On long lines noise is a problem.

Most likely you or someone in you area complained about noise on the line and the phone company installed noise filters on the lines to get rid of it, or there may be water damage in one of their connector boxes. If you pick up a phone and press a button, you should not hear noise on the line. If you do, there is a problem with it. But if you complain, the phone company fix might be to add more noise filters, not replace the lines.

If the phone lines cross roads several times, passing trucks can cause noise on lines. The hot sun or cold at night can cause lines to stress connections and degrade the quality of you phone line connection.

They do not guarantee good modem connections, only usable voice service.

If they do not fix it, then your only choice is to slow down your connection speed. A slower connection can get through noise better. You may have to disable V.92 and V.90 and force 33.3kbps speeds.

You did not say what you connection speed are. (I consider a USB connected modem a problem anyway as this interface can cause all sorts of problems.) Not sure how you do it with USB modems, but you can try slowing it down with modem commands. Try putting in the "extra commands" line for your connection software the following command to disable V.92 connections which your ISP may not support anyway.

 +PIG=1  +PMH=1  +PQC=3

That will slow down the connection speed some and fall back to slower speeds which may work better.

If that does not work, replace with S32=98 and if V.90 does not work, the try S32=66 to force V.34 connections.

You could also try a good quality internal WinModem on a system with a PCI slot. They may work better on bad lines. The Modemsite modem is the best quality WinModem you can get, by far, and has the best drivers (Agere/Lucent). Has old style relay and transformer for lightning protection on long phone lines. On my bad line, it gives 5K better connects and fewer problems than my USB External V.92 modem did. The web site also has lots of information on modems and connection problems.

If Cable Internet is not available, the Satellite Internet is your only choice. Not very fast for the high price, but should work a lot better than any phone line.

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re: Serious packet loss problems
Wednesday, December 3, 2003 at 4:50 pm
Posted by Fizzy (2 messages posted)

Did I say USB? I meant US Robotics... my connection to my modem is between 28,000 - 100ks ( means nothing to me ) this problem only came up recently... I believe after a thunderstorm and this modem was bought after it... I was thinking about satalite... I do have bell express vu so that could be an option but my sending still gets interupted. My isp that works best is about 60k from where I live. Roughly. Yet just today I was working on a friends computer who uses the same ISP down the road and her connection was fine. Trust me if I was working with USBs I'd expect serious packet loss but this is bull. Hmmm... Yes maybe I will go for the satalite modem... But you know of no ways around this with my 56k for now?


On Wednesday, December 3, 2003 at 10:53 am, Jack Gulley wrote:
>

If you live way out in the boon docks as you say, your phone line is very long
>(over four miles) from the Central Office (CO). DSL is not normally offered at such
>distances (Although some do offer 192kbps/64kbps service on long lines.) Dial-up
>connection speeds drop off real fast the longer the lines. When I visit my father
>who lives four miles from even the closest paved road, keeping even a slow 2400bps
>connection for more that five minutes is impossible. On long lines noise is a problem.
>

Most likely you or someone in you area complained about noise on the line and
>the phone company installed noise filters on the lines to get rid of it, or there
>may be water damage in one of their connector boxes. If you pick up a phone and press
>a button, you should not hear noise on the line. If you do, there is a problem with
>it. But if you complain, the phone company fix might be to add more noise filters,
>not replace the lines.
>

If the phone lines cross roads several times, passing trucks can cause noise on
>lines. The hot sun or cold at night can cause lines to stress connections and degrade
>the quality of you phone line connection.
>

They do not guarantee good modem connections, only usable voice service.
>

If they do not fix it, then your only choice is to slow down your connection speed.
>A slower connection can get through noise better. You may have to disable V.92 and
>V.90 and force 33.3kbps speeds.
>

You did not say what you connection speed are. (I consider a USB connected modem
>a problem anyway as this interface can cause all sorts of problems.) Not sure how
>you do it with USB modems, but you can try slowing it down with modem commands. Try
>putting in the "extra commands" line for your connection software the following command
>to disable V.92 connections which your ISP may not support anyway.
>

> +PIG=1  +PMH=1  +PQC=3
>

>

That will slow down the connection speed some and fall back to slower speeds which
>may work better.
>

If that does not work, replace with S32=98 and if V.90 does not work, the
>try S32=66 to force V.34 connections.
>

You could also try a good quality internal WinModem on a system with a PCI slot.
>They may work better on bad lines. The >target="_blank"> Modemsite modem is the best quality WinModem you can get, by
>far, and has the best drivers (Agere/Lucent). Has old style relay and transformer
>for lightning protection on long phone lines. On my bad line, it gives 5K better
>connects and fewer problems than my USB External V.92 modem did. The web site also
>has lots of information on modems and connection problems.
>

If Cable Internet is not available, the Satellite Internet is your only choice.
>Not very fast for the high price, but should work a lot better than any phone line.

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