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re: Problem after downloading Spybot S&D Friday, July 16, 2004 at 12:54 pm Posted by Cam (4178 messages posted) Free MS Update CD Hello Anita-Michele, The surest way is to un-install and re-install NAV. Make sure that the email scanning is on and remove _RESTORE from the excluded (from scanning) files list, update and run a full scan. Are you also using a Firewall? Mac WINDOWS HELP  RAM [Reply or follow-up to this message] re: Problem after downloading Spybot S&D Friday, July 16, 2004 at 1:00 pm Posted by Michele (20 messages posted) Hi Mac, thank you for your response. I'm don't know very much about computers, so hopefully you won't mind answering a couple more questions:) I'm not sure how to re-install NAV once I have uninstalled because I don't have the original software and I purchase updates online. Also, I'm not sure what you meant by "remove _RESTORE from the excluded (from scanning) >files list". If you would explain this I would really appreciate it. It's my sister's computer (and it's a mess!) I'm not sure if she's using a firewall, but I will look into it. Thanks very much, Michele Anita On Friday, July 16, 2004 at 12:54 pm, Mac wrote: >Free MS Update CD >Hello Anita-Michele, The surest way is to un-install and re-install NAV. Make sure >that the email scanning is on and remove _RESTORE from the excluded (from scanning) >files list, update and run a full scan. > >Are you also using a Firewall? > Mac > >WINDOWS HELP   >HREF="http://www.crucial.com">RAM [Reply or follow-up to this message] re: Problem after downloading Spybot S&D Friday, July 16, 2004 at 2:13 pm Posted by Jack Gulley (5917 messages posted) SpyBot S&D should not be effecting Norton's. It sounds like you have something else wrong, like a virus infection that is shutting down Norton's. If you can start Norton's, select it from its Systray icon or the Start Menu and do a manual update online of both its virus definitions reference file and its program updates. Then do a full scan of the system to see if something new is picked up. It is possible to get one of the new virus, before the Norton's knows about it and has it in your updated virus definitions reference file. One of the things that many of the new virus do, is shutdown your virus scan program so that it does not work and does not scan your e-mail. There is a very new one going around the past three days, and the system could have been infected with it. If you can not get the Norton's to update online and do a full scan, try rebooting into Safe Mode and do the scan in Safe Mode (you will not be able to do an online update while in Safe Mode). You could also try doing an OnLine virus scan at HouseCall_AV that will detect the newest virus. If the system is infected bad enough that HouseCall_AV will not run, then try downloading a copy of Stinger as it can detect some (about 35) of the most common virus going around, and was updated a few days ago. After downloading it, you can run it, or boot into Safe Mode to run it if a virus is also blocking it from running. Once you get a clean scan with an up to date Norton's, try installing and updating SpyBot S&D again and run it. (Don't turn the immunize function on). Then try AD-Aware_v6. page [Reply or follow-up to this message] re: Problem after downloading Spybot S&D Friday, July 16, 2004 at 2:17 pm Posted by Cam (4178 messages posted) Free MS Update CD Hello Michele, My apologies for the error, If you will accept some advice then I would remove NAV altogether so as to save the purchase cost, and use AVG Free Edition, as I do, having given up with NAV & NIS some years ago. I also use Zone Alarm Free edition, and both work well on this ME computer with no problems to date. (About two years usage.) Your sister's computer will run better and the scan time is faster too. I also do an on-line scan, if I suspect that there is a problem, as you cannot guarantee that you have the definitions for the latest virus before the virus attacks you. Mac WINDOWS HELP  RAM [Reply or follow-up to this message] re: Problem after downloading Spybot S&D Friday, July 16, 2004 at 9:16 pm Posted by Michele (20 messages posted) Thanks for the response Jack. I had no problem updating NAV and I have done the housecall scan as well, as I was also worried about some kind of virus. The reason I thought it was related to Spybot S&D was because the error message appeared just minutes after removing the problems found by Search & Destroy. I really need to know now about uninstalling and reinstalling Norton to get the email scanning function enabled again. Thanks again for the advice:) Michele Anita On Friday, July 16, 2004 at 2:13 pm, Jack Gulley wrote: > SpyBot S&D should not be effecting Norton's. It sounds like you have something >else wrong, like a virus infection that is shutting down Norton's. If you can start >Norton's, select it from its Systray icon or the Start Menu and do a manual update >online of both its virus definitions reference file and its program updates. Then >do a full scan of the system to see if something new is picked up. > It is possible to get one of the new virus, before the Norton's knows about it >and has it in your updated virus definitions reference file. One of the things that >many of the new virus do, is shutdown your virus scan program so that it does not >work and does not scan your e-mail. There is a very new one going around the past >three days, and the system could have been infected with it. > If you can not get the Norton's to update online and do a full scan, try rebooting >into Safe Mode and do the scan in Safe Mode (you will not be able to do an online >update while in Safe Mode). > You could also try doing an OnLine virus scan at >target="_blank"> HouseCall_AV that will detect the >newest virus. If the system is infected bad enough that >target="_blank"> HouseCall_AV will not run, then >try downloading a copy of > Stinger as it can detect some (about 35) of the most >common virus going around, and was updated a few days ago. After downloading it, >you can run it, or boot into Safe Mode to run it if a virus is also blocking it from >running. > Once you get a clean scan with an up to date Norton's, try installing and updating >SpyBot S&D again and run it. (Don't turn the immunize function on). Then try >target="_blank"> AD-Aware_v6. > >src="http://users.adelphia.net/~jgulley/me/me_icon.gif" border="0">page [Reply or follow-up to this message] re: Problem after downloading Spybot S&D Friday, July 16, 2004 at 9:23 pm Posted by Michele (20 messages posted) Thanks for the advice Mac, and no apology necessary. I will apply your advice to my own computer, but unfortunately I can't convince my sister to do the same. I will try to find out from Norton about uninstalling and re-installing to get things working again. Thanks again for your time. Michele Anita On Friday, July 16, 2004 at 2:17 pm, Mac wrote: >Free MS Update CD >Hello Michele, My apologies for the error, If you will accept some advice then I >would remove NAV altogether so as to save the purchase cost, and use AVG Free Edition, >as I do, having given up with NAV & NIS some years ago. I also use Zone Alarm Free >edition, and both work well on this ME computer with no problems to date. (About >two years usage.) > >Your sister's computer will run better and the scan time is faster too. I also do >an on-line scan, if I suspect that there is a problem, as you cannot guarantee that >you have the definitions for the latest virus before the virus attacks you. > Mac > >WINDOWS HELP   >HREF="http://www.crucial.com">RAM [Reply or follow-up to this message] re: Problem after downloading Spybot S&D Saturday, July 17, 2004 at 1:14 am Posted by Cam (4178 messages posted) Free MS Update CD Hello Michèle, Does this mean that there is no entry for the NAV installation in Add-Remove programs? One thing you can find on the Norton Symantec site is an uninstaller called Symclean, and they also have some uninstallers specific to the year of the product. Somehow I had the feeling that your sister would not agree! I just re-install if there is too much damage to the system, fully update everything and make an image of the drive on CDRs to restore from. That way you can just format and restore in about an hour. It is advice I took a long time ago and is definitely the best way, as it saves hours/days of work. Good luck with the rest of the job. Mac WINDOWS HELP  RAM [Reply or follow-up to this message] re: Problem after downloading Spybot S&D Saturday, July 17, 2004 at 10:05 am Posted by joe (7018 messages posted) hello, i used to use norton and kinda know what you are going through, ok, let me try to get up to speed, you say that this is your sister product (nav) and that you had lost or no longer have the original software, you purchese online protections, is that via a yearly subsrcribtion to sysmantec? ok, also what version of norton is it, 2000,2002,2004? and do you know if it was puchased and installed by your sister manually or off the net? ok lets assume that it was purchased off the net, maybe the reason you dont have the origianl software cd, (if she chose not to purchase a seperate cd) after purchase, you have to put in the product key to recieve a yearly subsrcibtion service from symantec, lets say she did. now when it gives you that error box is it a pop up box or a red "x" in the main window? if its just the red "x" did you first restart the computer first to see if everything started automatically? if yes then it may not be confugured to start automatically (norton is famous for doing this after awhile) check in nortons main window under options, if a menu appears, click NORTON ANTIVIRUS>in the options window, under system, click AUTO-PROTECTION., ensure that start auto-protection when windows starts up is checked because it may not be confugured to show the auto protection icon in the tray. ok, if that is working and your still getting the error, in the main window, click your options button again,>in menu click NORTON ANTIVIRUS, then email, MAKE SURE THAT THE BUTTON ON scan incoming email is checked, if not check it and press ok. try that, HOPEFULLY that is all it is, but bit of advice, the AVG and ZONE ALARM FIREWALL (both free) are the easiest way to go, try to further convince your sister. also, it would be advised personally by me, to download and install either mozilla or mozilla firefox as a seperate browser because sometimes when norton takes a dump, it takes IE with it, you can find a quick link to them on annoyances home page, good luck [Reply or follow-up to this message] re: Problem after downloading Spybot S&D Saturday, July 17, 2004 at 10:41 am Posted by Michele (20 messages posted) Thanks Joe for your input. My sister had NAV installed by a friend who helped her clean up her PC a bit. He had a copy of NAV 2002 that he used to install it and my sister updated online in March of this year. Whenever the computer is restarted a popup error box occurs with the message: Norton AntiVirus was unable to start email protection. There is also the red X next to "email scanning" in the NAV main window. I did make sure the settings were correct and it does start up automatically and still does the live update on schedule. I went to the symantec site which does give some options to fix this, it's just that although I can follow instructions, it's scary when I'm not really sure what I am doing. One thing it did say was to verify or add the SYMTDI key. I can't seem to find this key, but then again, I'm not sure that I'm looking in the right place either. Should I try to add it after backing up the registry, or is this something that could be quite damaging if I do it incorrectly? You "smart" people must get tired of shaking your heads at us "PC dummies":) I really do appreciate your time, thanks again. Michele On Saturday, July 17, 2004 at 10:05 am, joe wrote: >hello, i used to use norton and kinda know what you are going through, ok, let me >try to get up to speed, you say that this is your sister product (nav) and that you >had lost or no longer have the original software, you purchese online protections, >is that via a yearly subsrcribtion to sysmantec? ok, also what version of norton >is it, 2000,2002,2004? and do you know if it was puchased and installed by your sister >manually or off the net? ok lets assume that it was purchased off the net, maybe >the reason you dont have the origianl software cd, (if she chose not to purchase >a seperate cd) after purchase, you have to put in the product key to recieve a yearly >subsrcibtion service from symantec, lets say she did. now when it gives you that >error box is it a pop up box or a red "x" in the main window? if its just the red >"x" did you first restart the computer first to see if everything started automatically? >if yes then it may not be confugured to start automatically (norton is famous for >doing this after awhile) check in nortons main window under options, if a menu appears, >click NORTON ANTIVIRUS>in the options window, under system, click AUTO-PROTECTION., >ensure that start auto-protection when windows starts up is checked because it may >not be confugured to show the auto protection icon in the tray. ok, if that is working >and your still getting the error, in the main window, click your options button again,>in >menu click NORTON ANTIVIRUS, then email, MAKE SURE THAT THE BUTTON ON scan incoming >email is checked, if not check it and press ok. try that, HOPEFULLY that is all it >is, but bit of advice, the AVG and ZONE ALARM FIREWALL (both free) are the easiest >way to go, try to further convince your sister. also, it would be advised personally >by me, to download and install either mozilla or mozilla firefox as a seperate browser >because sometimes when norton takes a dump, it takes IE with it, you can find a quick >link to them on annoyances home page, good luck [Reply or follow-up to this message] re: Problem after downloading Spybot S&D Saturday, July 17, 2004 at 11:27 am Posted by joe (7018 messages posted) does it give you a Error: "Unable to start ccEmailProxy. . ." (1003,8) or just unable to start protection (email) if so what numbers does it give you on the bottom of the box (like the 1003,8 above)? [Reply or follow-up to this message] re: Problem after downloading Spybot S&D Saturday, July 17, 2004 at 11:32 am Posted by Michele (20 messages posted) Joe, it's a box with Norton AntiVirus in the top left corner, a red circle with a white X and it says Norton AntiVirus was unable to start Email Protection and then the OK button. This is all it says, no numbers at all. On Saturday, July 17, 2004 at 11:27 am, joe wrote: >does it give you a Error: "Unable to start ccEmailProxy. . ." (1003,8) or just unable >to start protection (email) if so what numbers does it give you on the bottom of >the box (like the 1003,8 above)? [Reply or follow-up to this message] re: Problem after downloading Spybot S&D Saturday, July 17, 2004 at 11:45 am Posted by joe (7018 messages posted) i have a solution for you but it prints really long, takes up alot of space on the forum, is it ok if i email you? annoyances.org will allow this and i will NOT know what your email address is as it is protected by the forum (if that option is allowed by you in your personal preferences) let me know k? [Reply or follow-up to this message] re: Problem after downloading Spybot S&D Saturday, July 17, 2004 at 11:51 am Posted by Michele (20 messages posted) That's no problem Joe, thanks, I appreciate it. Michele On Saturday, July 17, 2004 at 11:45 am, joe wrote: >i have a solution for you but it prints really long, takes up alot of space on the >forum, is it ok if i email you? annoyances.org will allow this and i will NOT know >what your email address is as it is protected by the forum (if that option is allowed >by you in your personal preferences) let me know k? [Reply or follow-up to this message] re: Problem after downloading Spybot S&D Saturday, July 17, 2004 at 12:16 pm Posted by joe (7018 messages posted) email sent 21:10 MST [Reply or follow-up to this message] re: Problem after downloading Spybot S&D Saturday, July 17, 2004 at 12:16 pm Posted by joe (7018 messages posted) OOOPS, 13:10 MST, lol sorry about that, im outta time!!! lol [Reply or follow-up to this message] re: Problem after downloading Spybot S&D Saturday, July 17, 2004 at 12:33 pm Posted by joe (7018 messages posted) or you can click on your about or info tab on the norton main screen, look for the installation code or product key, under it should be a date saying when the sevices expire, if they are still up to date, write down or make a printout of it, (activation key) and try to uninstall it using thier online help about how to do this, then going to thier web page, downloading a "trial version" and entering the product key from your uninstalled version and see if that helps, the trial version last for about 14 days and its a full trial to give you some time to further investigate it if it doesnt, the trial version should pick up your activation code (if its still up to date) giving you a fresh reinstall of nav. On Saturday, July 17, 2004 at 11:51 am, Michele wrote: >That's no problem Joe, thanks, I appreciate it. >Michele > > > [Reply or follow-up to this message] Email scanner Saturday, July 17, 2004 at 3:57 pm Posted by Doug (58 messages posted) I have one more item to add to this thread. Norton adds lines to the HOSTS file in the Windows directory. 127.0.0.1 pop3.norton.antivirus 127.0.0.1 pop3.spa.norton.antivirus If the HOSTS file is overwritten by Spybot or Adaware etc, the email scanning may longer work. Source: http://www.mvps.org/winhelp2002/hosts.htm I don't know if that is the case here. Just a thought. Regards, Doug On Saturday, July 17, 2004 at 12:33 pm, joe wrote: >or you can click on your about or info tab on the norton main screen, look for the >installation code or product key, under it should be a date saying when the sevices >expire, if they are still up to date, write down or make a printout of it, (activation >key) and try to uninstall it using thier online help about how to do this, then going >to thier web page, downloading a "trial version" and entering the product key from >your uninstalled version and see if that helps, the trial version last for about >14 days and its a full trial to give you some time to further investigate it if it >doesnt, the trial version should pick up your activation code (if its still up to >date) giving you a fresh reinstall of nav. > > > [Reply or follow-up to this message] Tip: Use one of the [Reply or follow-up to this message] links above to add a message to this thread Search this forum Start a new thread on a different subject Report abuse of the forum Return to the Windows Me Discussion Forum