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re: network trouble Saturday, July 17, 2004 at 3:56 pm Posted by Jack Gulley (5917 messages posted) Did you try running the Internet Connection Wizard and telling it you have an ISP and are using a network connection. You can not connect to the internet until the Internet Connection Wizard has been ran at least one time. Does not hurt to run it again. When you run winipcfg, click the more info button. Does it show valid IP address from you ISP for the DNS Servers. You will get no where without these being picked up. Can you ping the DNS server IP address? If you can ping the DNS Servers OK, but not get URL resolution from them, your ISP's DNS servers might not be recognizing you yet. (security) Try pinging your own IP address. You should get a response from the modem. Try powering off your modem for at least an hour. Then power on the modem by itself. Wait several minutes for it to sync up. Then power on your system and see if you can connect or logon. Are you logging on to your ISP with the correct userID and Password for your new connection (assuming it is a PPPoE connection). Can you connect with a dial-up connection from the same computer? That would tell you the TCP/IP networking and WinSock software is set up and working. Check the network properties in Control Panel. There should be a TCP/IP --> (your Ethernet network card) Connection defined. Its properties should show "Obtain an IP address automatically". Have you called your new ISP and asked them to check your connection state. There can often be a delay in activating your service. Without known all these details, there is no logical way to offer additional suggestions. ("playing around with the settings" does not tell us much!) [Reply or follow-up to this message] re: network trouble Monday, July 19, 2004 at 11:10 am Posted by Amit Nihal (2 messages posted) Thank you jack for responding to my query. I am sorry for replying so late and for not giving complete details earleir. Let me mention right at the beginning that I have tried using the connection on another laptop and its working fine so the problem can be narrowed down to my laptop or my D-link DFE-690TXD external Lan card. Just last week I had subscribed to an ISP (Iqara) which used PPP over Ethernet technology (WinPoet) and that was/is working fine. I am using the same Lan card for both the connections. The second connection (BSES) does'nt require me to enter a username/password. It just connects automatically when I switch on the laptop something like a conventional Ethernet Lan. I have run the Internet connection Wizard once before. I cannot ping the DNS servers. Yes I can ping my own IP address and do get a quick response. I have tried switching off the modem/restarting the laptop etc but it does'nt help. I can connect with a normal Dial-up connection and that is working fine implying that TCP/IP networking and WinSock software is set up and working. Checked the netnetwork properties in Control Panel. There is a TCP/IP --> (My Ethernet network card) Connection defined. Its properties does show "Obtain an IP address automatically". I have called my Isp. As I mentioned earlier it is working on their laptop. Their response is 1.My laptop has a virus: I have thoroughly scanned my hard disk atleast a dozen times. I did find Beagle and Bugbear but could they prevent me from logging on to the net. My dial-up connection was working smoothly even when my laptop was infected. In any case I have gotten rid of them and now there is no trace of any virus. 2. There is something wrong with my Lan card: Well I was using the PPPoE connection (Iqara) and can still use it. So that means my lan card is fine ....does'nt it? Any suggestions are welcome......Thank you. On Saturday, July 17, 2004 at 3:56 pm, Jack Gulley wrote: > Did you try running the Internet Connection Wizard and telling it you have an >ISP and are using a network connection. You can not connect to the internet until >the Internet Connection Wizard has been ran at least one time. Does not hurt to run >it again. > When you run winipcfg, click the more info button. Does it show valid IP address >from you ISP for the DNS Servers. You will get no where without these being picked >up. Can you ping the DNS server IP address? If you can ping the DNS Servers OK, but >not get URL resolution from them, your ISP's DNS servers might not be recognizing >you yet. (security) > Try pinging your own IP address. You should get a response from the modem. > Try powering off your modem for at least an hour. Then power on the modem by itself. >Wait several minutes for it to sync up. Then power on your system and see if you >can connect or logon. > Are you logging on to your ISP with the correct userID and Password for your new >connection (assuming it is a PPPoE connection). > Can you connect with a dial-up connection from the same computer? That would tell >you the TCP/IP networking and WinSock software is set up and working. > Check the network properties in Control Panel. There should be a TCP/IP --> (your >Ethernet network card) Connection defined. Its properties should show "Obtain an >IP address automatically". > Have you called your new ISP and asked them to check your connection state. There >can often be a delay in activating your service. > Without known all these details, there is no logical way to offer additional suggestions. >("playing around with the settings" does not tell us much!) 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