re: Question about 'When I choose "Shut Down" from the Start Menu, my computer restarts instead of shutting down'
Sunday, August 22, 2004 at 11:18 am Posted by Jack Gulley
(5917 messages posted)
Most of the time this type of hang is caused by either Malware like ADware/Spyware,
Virus, Worms or Trojans, or backlevel hardware Device Drivers like your system board,
video adapter or Ethernet adapter. For example, if your system has an Ethernet adapter
on it, but you have never used it, its drivers are still loaded and Dial-Up Networking
support used to access the Internet still tries to use this adapter to see if there
is a connection there. So if there is a problem with the Ethernet adapter or its
drivers, it can cause a hang.
But you say "this never happened be, it only just started, and I am not trying
to connect to the Internet"! True, all it takes is change in the way an application
is trying to access the Internet or the addition of a ADware/Spyware program that
is trying to access the Internet, and this type of bug in old drivers will suddenly
show up. Of course the first step is to get rid of any of these Malware programs
first. Next correct some of Windows ME's own problems. Then upgrade all of your system's
device drivers. Takes a lot of time to make sure your system is clean and up-to-date.
Then if you still have problems, go through the complete debugging process recommended
by Microsoft.
See: page
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