re: Windows Update Problem
Sunday, February 13, 2005 at 10:44 am
Posted by Greg Hembree
(1 messages posted)
I have a similar problem with a cumulative update for Outlook Express 6 in Windows
ME (not withstanding the part about the virus that our church secretary introduced
into the computer):
Check out these possible solutions:
bring it up in safe mode
Start
run
regedit
go into the registry and remove anything you don't recognize in the;
local machine
software
microsoft
windows
current version
all of the 'run' files
> Jim:
>
> It looks like I need your assistance. I get a call from the Preschool
> Secretary--Gretchen Reamy--yesterday that her Microsoft Word 2000 and
> Norton Anti-Virus portion of SystemWorks 2003 does not work. I dutifully
> look this stuff up on line and opt to restore the Windows registry this
> morning (as it appears to be the easiest fix to make). It works.
>
> In the "I should have left well enough alone department," I notice that
> she has two recommended updates--one critical and one a cumulative update
> for Outlook Express 6 (KB887797). I download both and the first installs
> fine, and the second takes a very long time and never really finishes.
> The computer, however, seems to be fine so I shut it off and go away.
>
> My wife sends me back to the Church for some pickup and delivery items,
> so--you know me--I turn it on to see if it works okay. The computer hangs
> upon boot up at a point where it is supposedly attempting to update the
> hardware configuration. After a couple times of this--complete turnoff
> and then restart (as recommended in the emergency setup documentation), I
> attempt to restore the registry to an earlier time and discover that the
> only previous registry backup available is the one from this morning when
> I turned it on (and before I employed the fix). Even the backup copy I
> purposely made after I fixed it has been overwritten.
>
> Now, is there any way to restore those old backups (I need one from the
> morning of January 13)? If worse comes to worse (what am I saying, I'm
> there now!) I can reinstall the Norton product with maximum hassle if
> absolutely necessary, but I haven't seen the fail-safe solution on solving
> the normal.dot template problem that is keeping Gretchen from using Word
> 2000 properly.
>
> Can you help me with this?
>
> Thanks.
>
> GMH
Reply: delete them through windows if you can, that way they go into the recycle
bin and can be retreived if necessary.
> Jim:
>
> I'll give that a try. What about the 32,478 oem*.ini files that were
> created during yesterday's failed download (all dated 1-15-2005 at 11:56
> AM and exactly 0 KB in size)? Should I not also delete them through the
> Microsoft method (at the Command prompt)?
>
> GMH
On Sunday, February 13, 2005 at 6:22 am, v. gayeskie wrote:
>Whenever I use Windows Update and download it messes up my computer. When I now
>start my computer it starts in safe mode, then when I get it running in right mode
>it hangs on me. The only I can get it to run right now is to do a systems update
>everytime. I don't know what files to try and delete. Any suggestions?
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