OK, here's what happens: My son plays "Starcraft" on our computer and it disables our McAfee viruscan and firewall, so we reload it afterwards. But today I found that the McAfee stuff was again disabled so I pulled up the program on my desktop, which normally activates the McAfee icon on the toolbar. I would then right-click that icon and "enable" the viruscan and the firewall. However, today after pulling up the McAfee program on the desktop, the icon appeared and would disappear as soon as I moved the cursor on top of it; simultaneously, the McAfee window would disappear. If I tried again, same thing happened. Why is game disabling McAfee protection? Why is McAfee not functioning properly now? I restarted computer and it reloaded McAfee and I thought all would be well, but same thing happens: McAfee icon eventually disappears from toolbar and won't behave normally if I try to activate McAfee. Help.

[Reply or follow-up to this message]

That sounds like a virus infection from any of a number of virus and Trojans that can kill most Anti-virus programs when they start.

You can try booting into Safe Mode and then manually running a full virus scan and see what it picks up.

You can also download Stinger and run it to remove the most common recent virus that do this. Then run the free On Line virus scan HouseCall_AV for a second opinion.

[Reply or follow-up to this message]

Thanks for suggestions. I will try safe mode and virus scan first.


On Monday, February 14, 2005 at 7:38 pm, Jack Gulley wrote:
>

That sounds like a virus infection from any of a number of virus and Trojans that
>can kill most Anti-virus programs when they start.
>

You can try booting into Safe Mode and then manually running a full virus scan
>and see what it picks up.
>

You can also download
> Stinger and run it to remove the most common recent
>virus that do this. Then run the free On Line virus scan
>
>HouseCall_AV for a second opinion.

[Reply or follow-up to this message]

OK I'm not too savvy on computers, but I restarted in safe mode and I can't run a virus scan because my McAfee viruscan is disabled and refuses to run. Every time I pull up the program and try to use it, the window disappears. The icon appears momentarily on my task bar but when I move the cursor over it, it disappears again. How else do I run a virus scan if I can't use my virus program?


On Monday, February 14, 2005 at 7:38 pm, Jack Gulley wrote:
>

That sounds like a virus infection from any of a number of virus and Trojans that
>can kill most Anti-virus programs when they start.
>

You can try booting into Safe Mode and then manually running a full virus scan
>and see what it picks up.
>

You can also download
> Stinger and run it to remove the most common recent
>virus that do this. Then run the free On Line virus scan
>
>HouseCall_AV for a second opinion.

[Reply or follow-up to this message]

First, are you sure you are getting into Safe Mode. It should say so in each cornor of the screen after you kill the System Information program.

Sounds worse than I expected. The installed virus scan could have been damaged by the virus to prevent them running. Download the McAfee Stinger program (link in prior note) and copy it to a diskette. Then run Stinger on the system directly from the diskette. It should be able to remove enough virus programs so that you can boot into safe mode and run his AV program.

[Reply or follow-up to this message]

I was definitely in safe mode when I attempted to run virus program. So now I just finished running stinger and other program to find viruses. It found 22 trojans, all of which were "noncleanable" as well as "cannotaccess" with respect to trying to delete them because they were "in use"...all were files in archives...don't know what to do now.


On Tuesday, February 15, 2005 at 10:39 pm, Jack Gulley wrote:
>

First, are you sure you are getting into Safe Mode. It should say so in each cornor
>of the screen after you kill the System Information program.
>

Sounds worse than I expected. The installed virus scan could have been damaged
>by the virus to prevent them running. Download the McAfee Stinger program (link in
>prior note) and copy it to a diskette. Then run Stinger on the system directly from
>the diskette. It should be able to remove enough virus programs so that you can boot
>into safe mode and run his AV program.

[Reply or follow-up to this message]

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