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Is it my Modem/router? No connection
Showing all messages in thread #1143507376
Windows Me Annoyances Discussion Forum
The following are all of the messages in this thread (6 in all), shown in chronological order. Click any message subject to view that message by itself or to view the thread hierarchy.
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Is it my Modem/router? No connection
Monday, March 27, 2006 at 4:56 pm
Posted by ejb3232
(7 messages posted)
I have no connection to my internet in 3 weeks, was told by verizon it was my internet
explorer. I reinstalled ME and it didnt help. I can ping my host and router but not
the internet. explorer just hangs when I try to access my modem setup screen. So
the line was checked and was ok, sytem and network card is ok and I have not spware
or viruses. Seems the connection cant get past modem to access internet. Any ideas?
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re: Is it my Modem/router? No connection
Monday, March 27, 2006 at 8:33 pm
Posted by Steve
(23811 messages posted)
For testing I would try accessing the net without the Router, just to rule it out.
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re: Is it my Modem/router? No connection
Tuesday, March 28, 2006 at 7:29 am
Posted by Jack Gulley
(5917 messages posted)
Who's modem is it. Yours or your ISP's. What brand/model is it. Some you can
access as http://192.168.100.1.
But as suggested, you may want to take the router out from between the system and
the modem (power everything off first) as you know the system is OK and can talk
to the router. Then it should be able to talk directly to the modem. Try it with
the modem unplugged from the phone line or cable connection. Phone line connections
seldom let you into the modem directly, most cable modems do.
Also, if the modem is not establishing a connection with the ISP's equipment,
it will hang its interface to your computer and you can not access it with the above
IP address. That it why you want to try it with their side disconnected also. It
might take awhile before you can access it.
When they checked the lines, did they do it from their sub office or did they
come out and check it. Normally they will only check it from their outside connector,
with you being responsible for the cables inside and to the modem. Often good technicians
will come in and test it from the modem connection to.
But if you can access the router and ping it, you should be able to access the
modem. However, they do go bad and have to be replaced. I lost my Cable Modem last
summer due to heat. It looks like it is working but does not actually work at all.
And the router was dead also. Sometimes you have to just buy a new modem.
To make sure it is not your IE, you always have the option of using a dial-up
connection. I keep a dial-up account active, and use it to check friends systems
with. If you don't have a working dial-up modem, you might need to find someone with
a working external modem and an ISP account that they can test your system and your
IE with.
Also the DOS window PING command does not use IE. If you can PING your router
(192.168.1.1 normally) and not
the modem or anything past it, you know where the problem is. Just to be sure, try
a different short Ethernet cable between the router and modem. They sometimes get
damaged or go bad.
And is the modem setup to handle PPPoE and ISP logon or is it a default on Cable
modem. Sometimes the routers can lose their login setup information due to power
glitches at just the wrong time. You should be able to check that in the routers
setup screens.
[Reply or follow-up to this message]
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re: Is it my Modem/router? No connection
Tuesday, March 28, 2006 at 11:07 am
Posted by ejb3232
(7 messages posted)
Ok I might of confused some people I have a westell 2200 (from verizon)and Im not
sure if its just a modem or router(i have been told its just a modem but it says
dsl router on it), I dont connect to any other computers and the ethernet cable runs
from the westell to the network card in my computer and the phone line also connects
to the westell and then goes to the phone outlet. They tested it from the office,
if they come out and its inside ill be charged. I can ping 192.168.1.1(westell 2200)
and also 127.0.0.1. Ill try to get into the modem with the phone line disconnected,
its about the only thing I have not tried yet.
On Tuesday, March 28, 2006 at 7:29 am, Jack Gulley wrote:
> Who's modem is it. Yours or your ISP's. What brand/model is it. Some you can
>access as http://192.168.100.1.
>But as suggested, you may want to take the router out from between the system and
>the modem (power everything off first) as you know the system is OK and can talk
>to the router. Then it should be able to talk directly to the modem. Try it with
>the modem unplugged from the phone line or cable connection. Phone line connections
>seldom let you into the modem directly, most cable modems do.
> Also, if the modem is not establishing a connection with the ISP's equipment,
>it will hang its interface to your computer and you can not access it with the above
>IP address. That it why you want to try it with their side disconnected also. It
>might take awhile before you can access it.
> When they checked the lines, did they do it from their sub office or did they
>come out and check it. Normally they will only check it from their outside connector,
>with you being responsible for the cables inside and to the modem. Often good technicians
>will come in and test it from the modem connection to.
> But if you can access the router and ping it, you should be able to access the
>modem. However, they do go bad and have to be replaced. I lost my Cable Modem last
>summer due to heat. It looks like it is working but does not actually work at all.
>And the router was dead also. Sometimes you have to just buy a new modem.
> To make sure it is not your IE, you always have the option of using a dial-up
>connection. I keep a dial-up account active, and use it to check friends systems
>with. If you don't have a working dial-up modem, you might need to find someone
with
>a working external modem and an ISP account that they can test your system and your
>IE with.
> Also the DOS window PING command does not use IE. If you can PING your router
> (192.168.1.1 normally) and not
>the modem or anything past it, you know where the problem is. Just to be sure, try
>a different short Ethernet cable between the router and modem. They sometimes get
>damaged or go bad.
> And is the modem setup to handle PPPoE and ISP logon or is it a default on Cable
>modem. Sometimes the routers can lose their login setup information due to power
>glitches at just the wrong time. You should be able to check that in the routers
>setup screens.
>
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re: Is it my Modem/router? No connection
Tuesday, March 28, 2006 at 4:50 pm
Posted by C K
(6910 messages posted)
It is a modem/router/firewall and should have come with a manual. If they didn't
send you one, you can find them online. It usually has log-in info and if it is
corrupted or something is wrong, you won't be able to get online. www.dslreports.com
usually has a lot of info on different brands and models of modems and modem/routers
like the Westell 2200. Verizon probably has customized it so no way to tell what
options you have on it but you should be able to log in to it if you have the manual
for it. Manual for Verizon online customers here:
http://www.westell.com/pages/model2200/userguide/userguide.jsp
On Tuesday, March 28, 2006 at 11:07 am, ejb3232 wrote:
>Ok I might of confused some people I have a westell 2200 (from verizon)and Im not
>sure if its just a modem or router(i have been told its just a modem but it says
>dsl router on it), I dont connect to any other computers and the ethernet cable
runs
>from the westell to the network card in my computer and the phone line also connects
>to the westell and then goes to the phone outlet. They tested it from the office,
>if they come out and its inside ill be charged. I can ping 192.168.1.1(westell 2200)
>and also 127.0.0.1. Ill try to get into the modem with the phone line disconnected,
>its about the only thing I have not tried yet.
>
>
>
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re: Is it my Modem/router? No connection
Tuesday, March 28, 2006 at 5:14 pm
Posted by ejb3232
(7 messages posted)
But the whole problem is I cant even get into the westell settings to even change
anything. When I type 192.168.1.1 or whatever that number is, my IE just hangs and
doesnt load anything, just goes blank, doesnt even say page cannot be displayed.
On Tuesday, March 28, 2006 at 4:50 pm, C K wrote:
>It is a modem/router/firewall and should have come with a manual. If they didn't
>send you one, you can find them online. It usually has log-in info and if it is
>corrupted or something is wrong, you won't be able to get online. www.dslreports.com
>usually has a lot of info on different brands and models of modems and modem/routers
>like the Westell 2200. Verizon probably has customized it so no way to tell what
>options you have on it but you should be able to log in to it if you have the manual
>for it. Manual for Verizon online customers here:
>
>http://www.westell.com/pages/model2200/userguide/userguide.jsp
>
>
>
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