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Help Support/Safe Mode
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Help Support/Safe Mode
Monday, January 1, 2007 at 12:55 am
Posted by Nicole (1 messages posted)

When I start my computer "help support" pops up. I then end task for "help support". The colors go in and out of "safe mode looking" and pictures are not clear which is also a symptom of safe mode. The screen is also so large that the scroll bars are often cut off. These are my computer annoyances, anyway you can tell me how to fix them?

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re: Help Support/Safe Mode
Saturday, March 17, 2007 at 3:45 pm
Posted by Debbie (1 messages posted)

Did you ever get answers to this?? I am having a problem getting out of safe mode... doing the F8 thing and then chosing Normal and default has not reset my pc back to normal... I go to the settings box too and change the colors to my usual and when I close the box it jumps back to the very low 16 bit settings... heavy sigh... such a pain... I had this happen once before and I can not remember what I did to get out of it...


On Monday, January 1, 2007 at 12:55 am, Nicole wrote:
>When I start my computer "help support" pops up. I then end task for "help support".
>The colors go in and out of "safe mode looking" and pictures are not clear which
>is also a symptom of safe mode. The screen is also so large that the scroll bars
>are often cut off. These are my computer annoyances, anyway you can tell me how to
>fix them?

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re: Help Support/Safe Mode
Monday, March 19, 2007 at 1:54 am
Posted by Ed (741 messages posted)

A possible solution is to reboot to the DOS prompt, and at the C: prompt type this:

 SCANREG /RESTORE

Then follow the on-screen instructions to restore a working version of the Windows 
Registry from before the problem arose.

By default Windows keeps five backup copies of the Registry, one each day, so you 
can go back (a maximum of) 5 days.

Ed






On Saturday, March 17, 2007 at 2:45 pm, Debbie wrote:
>Did you ever get answers to this?? I am having a problem getting out of safe mode...
>doing the F8 thing and then chosing Normal and default has not reset my pc back to
>normal... I go to the settings box too and change the colors to my usual and when
>I close the box it jumps back to the very low 16 bit settings... heavy sigh... such
>a pain... I had this happen once before and I can not remember what I did to get
>out of it...
>
>
>

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re: PS
Monday, April 2, 2007 at 6:55 am
Posted by Ed (741 messages posted)

Another possible solution is to open the Device Manager:

 START > SETTINGS > CONTROL PANEL > SYSTEM > DEVICE MANAGER

In Device Manager, highlight the Display Adapter:

 1. Click on the "+" sign next to 'Display Adapters'.

 2. Click on the actual (named) adapter.

 3. Then delete the named adapter by clicking "Remove".

If there are any entries with an exclamation mark against them (which indicates a 
fault), remove those entries also, in the same way.

Then reboot. Windows will automatically re-install the correct drivers in the course 
of the reboot. You may have to point the install wizard to the location of the proper 
driver, which is probably one of these locations -

 C:\WINDOWS
 C:\WINDOWS\SYSTEM
 C:\WINDOWS\SYSTEM\IOSUBSYS
 C:\WINDOWS\SYSTEM32\DRIVERS


Alternatively, this type of fault can be caused by a driver conflict with a driver 
for a device that's not in use. Such drivers only show up in Safe Mode, which shows 
all installed drivers (only those for the devices currently attached to the system 
are shown while in normal mode).

So if the solution above doesn't cure the fault, reboot into SAFE mode. Then open 
the Device Manager again, and (using the same procedure as explained above) delete 
all "ghost" entries seen there, i.e. those entries that ONLY show up in Safe Mode. 
Then reboot again, into normal mode.

Ed






On Monday, March 19, 2007 at 12:54 am, Ed wrote:
>A possible solution is to reboot to the DOS prompt, and at the C: prompt type this:
>
> SCANREG /RESTORE
>
>Then follow the on-screen instructions to restore a working version of the Windows
>Registry from before the problem arose.
>
>By default Windows keeps five backup copies of the Registry, one each day, so you
>can go back (a maximum of) 5 days.
>
>Ed
>
>
>

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