hi, this is the error i receive after winme graphic page shows up. then system locks up. "error loading explorer.exe. you must reinstall windows. linked to missing export NTDLL.DLL:RtlGetNVersionNumbers." i don't want to reinstall, anyway, i don't have a startup disk nor WinMe OS cd. i want to save my harddrive contents, so basically, reinstalling is not an option. most forums tell me to get a startup disk and extract corrupt dll file, etc. etc. but i am in need of a startup disk. i can't find one online anywhere. i heard that softmau POWERSUITE might work. does anybody having feedback to my query or the software product? please advise. soj

[Reply or follow-up to this message]

Firstly, reinstalling Windows -

You do not need a WinME installation CD. Win ME can be reinstalled from your hard 
disk without an installation CD. Here is Jack Gulley's solution to your problem:

"You have to be able to boot the system with either Windows or some version of DOS 
that supports the 32bit FAT and Long File Names. MS DOS 6.22 and below will not do.

If you can boot the system into Safe mode, you can start the SETUP program in the 
C:\Windows\Options\Install folder (sometimes it's in the C:\Windows\Options\CABS 
folder).

If you can't get to Safe Mode, then you need a Windows 98/ME boot or startup diskette. 
You can make one on any running Windows ME system. Go to Control Panel, Add/Remove 
Programs, Startup disk tab. Alternatively, you can use the www.bootdisk.com web site 
to download a diskette image and a utility to make a boot diskette. From the boot 
diskette's A:\ prompt, run C:\Windows\Options\Install\SETUP (or, alternatively, run 
C:\Windows\Options\Cabs\SETUP).

In both cases, have your system's Product Key to hand."


See : http://www.annoyances.org/exec/forum/winme/1081893868


Your product key (serial number) is located on the General tab at:

 Start > Settings > Control Panel > System


Reinstalling Windows ME normally only overwrites your Windows folder (which is usually 
located at C:\Windows) and its sub-folders, not your whole disk; but it is nevertheless 
prudent to back up all your files before doing such a reinstall.

It is also prudent to boot to DOS and rename the C:\WINDOWS folder as C:\WINOLD before 
attempting the reinstall, so that you can restore your current Windows installation 
if anything goes wrong with the reinstall.

You will want to keep certain folders, such as C:\WINDOWS\FAVORITES and C:\WINDOWS\DESKTOP, 
in any event; so make a copy of them on another disk.


Secondly, replacing corrupt DLL files

You do not need a Win ME installation CD in order to replace corrupt Windows .dll 
files.

Backup copies of the Windows .dll files can be found on your hard disk, in zipped 
(compressed) files with the extension .CAB (known as Cabinet files) in the folder 
C:\Windows\Options\Cabs and you can unzip those files using many (third party) freeware 
or shareware unzip programs, and then copy the .dll file in question to C:\WINDOWS\SYSTEM

From the error message you've reported, it looks like the file NTDLL.DLL in the folder 
C:\WINDOWS\SYSTEM is the one that has been corrupted, so try replacing it with a 
backup copy from the C:\Windows\Options\Cabs folder, where it's contained in the 
compressed file WIN_14.CAB


Ed







On Friday, April 13, 2007 at 11:59 am, alaska p wrote:

>hi,

>

>this is the error i receive after winme graphic page shows up. then system locks 

>up.

>

>"error loading explorer.exe. you must reinstall windows. linked to missing export 

>NTDLL.DLL:RtlGetNVersionNumbers."

>

>i don't want to reinstall, anyway, i don't have a startup disk nor WinMe OS cd. 
i 

>want to save my harddrive contents, so basically, reinstalling is not an option.

>

>most forums tell me to get a startup disk and extract corrupt dll file, etc. etc. 

>but i am in need of a startup disk. i can't find one online anywhere.

>

>i heard that softmau POWERSUITE might work. does anybody having feedback to my query 

>or the software product?

>

>please advise.

>

>soj 

[Reply or follow-up to this message]

hi, thanx for reply. here is what i have done so far. i was able to obtain a winme startup cd: after floppy boot and startup cd went through i followed your procedure(s); when i try to access any windows folders i cannot. i cannot access windows period. i tried doing an "ext" to bring me to the cabs folder but i keep getting an error that says "not ready reading drive e:" drive e is an cd/rw drive. drive d:, where winme startup cd is, is a regular cdrom drive. i checked if e: was ok by trying other cds and it is ok. so basically my two problems are not being to access windows at all and drive e: error. if i can get into windows i think i'll then be able to solve dll problem as well as explorer.exe error. thanx all, soj

[Reply or follow-up to this message]

You will need to fix the problem with Windows by starting up in DOS mode, and using 
DOS programs to cure the fault.


Step 1: Boot to DOS using a bootable Win ME floppy from http://www.bootdisk.com
and then type the following at the A: prompt in order to switch to your C drive -

C:


Step 2: At the C:\ prompt type this -

SCANREG /RESTORE

and follow the instructions on your screen. Try to restore the *oldest* backup of 
the registry (they're listed by date), as that's the one with the best chance of 
being from before the problem arose.

By default Windows keeps 5 backup copies of the Windows Registry, so that you can 
go back to before the problem arose.

When the message flashes up to tell you the registry is successfully restored, try 
to restart the computer normally.


Step 3: Bad luck if you have to go this far! If step 2 doesn't solve the problem, 
boot to the C: prompt and type this instead -

SCANREG /FIX

This one will take 5 or 10 minutes. When the message flashes up to tell you that 
the registry is successfully fixed, try to restart the computer normally.

If the computer seems to "freeze" during this step, DON'T touch anything! This is 
normal. Wait the full ten minutes; the process does NOT give much visual feedback, 
but it is *very* important NOT to interrupt this step once you have begun it.


If none of this gets Windows running normally, post a full and detailed description 
here of every step you took, and of what the outcome of each step was, and I will 
then try some other suggestions.
 

Ed







On Thursday, April 19, 2007 at 10:24 am, alaska p wrote:

>hi,

>

>     thanx for reply. here is what i have done so far. i was able to obtain a winme 

>startup cd:

>

>after floppy boot and startup cd went through i followed your procedure(s); when 

>i try to access any windows folders i cannot. i cannot access windows period.

>

>    i tried doing an "ext" to bring me to the cabs folder but i keep getting an 
error 

>that says "not ready reading drive e:" drive e is an cd/rw drive. drive d:, where 

>winme startup cd is, is a regular cdrom drive. i checked if e: was ok by trying 
other 

>cds and it is ok.

>

>     so basically my two problems are not being to access windows at all and drive 

>e: error. if i can get into windows i think i'll then be able to solve dll problem 

>as well as explorer.exe error.

>

>

>thanx all,

>

>soj 

[Reply or follow-up to this message]

hi, did the following: 1. floppy boot (ok) 2. scanreg/restore at c: (ok, restored to earliest date-3 days b4 problem existed) shutdown, restart (no go-"explorer.exe, must restart windows...") 3. scanreg/fix (ok) shutdown, restart (same problem) *prior to this, i did do a registry check and the 3 hour hard disk scan. registry ok, c: drive okay. soj


On Friday, April 20, 2007 at 6:20 am, Ed wrote:
>You will need to fix the problem with Windows by starting up in DOS mode, and using
>DOS programs to cure the fault.
>
>
>Step 1: Boot to DOS using a bootable Win ME floppy from >target=_blank>http://www.bootdisk.com
>and then type the following at the A: prompt in order to switch to your C drive -
>
>C:
>
>
>Step 2: At the C:\ prompt type this -
>
>SCANREG /RESTORE
>
>and follow the instructions on your screen. Try to restore the *oldest* backup of
>the registry (they're listed by date), as that's the one with the best chance of
>being from before the problem arose.
>
>By default Windows keeps 5 backup copies of the Windows Registry, so that you can
>go back to before the problem arose.
>
>When the message flashes up to tell you the registry is successfully restored, try
>to restart the computer normally.
>
>
>Step 3: Bad luck if you have to go this far! If step 2 doesn't solve the problem,
>boot to the C: prompt and type this instead -
>
>SCANREG /FIX
>
>This one will take 5 or 10 minutes. When the message flashes up to tell you that
>the registry is successfully fixed, try to restart the computer normally.
>
>If the computer seems to "freeze" during this step, DON'T touch anything! This is
>normal. Wait the full ten minutes; the process does NOT give much visual feedback,
>but it is *very* important NOT to interrupt this step once you have begun it.
>
>
>If none of this gets Windows running normally, post a full and detailed description
>here of every step you took, and of what the outcome of each step was, and I will
>then try some other suggestions.
>
>
>Ed
>
>
>

[Reply or follow-up to this message]

Would you please explain what the phrase "(no go-"explorer.exe, must restart windows...") 
means, as I don't understand it.

Please give the EXACT WORDING of every error message you are seeing. 

Also, please clarify where you obtained your start up floppy disk from, and which 
version you are using. It is ESSENTIAL that you boot the system with a Windows ME 
startup disk only.

Any other type of boot disk will cause the suggested solution to fail, because of 
operating system incompatibilities. A Win98 or DOS boot disk will cause this failure.

Ed







On Sunday, April 22, 2007 at 11:15 am, alaska p wrote:

>hi,

>did the following:

>1. floppy boot (ok)

>2. scanreg/restore at c: (ok, restored to earliest date-3 days b4 problem existed)shutdown, 
restart (no go-"explorer.exe, must restart windows...")

>3. scanreg/fix (ok)

>shutdown, restart (same problem)

>*prior to this, i did do a registry check and the 3 hour hard disk scan. registry 

>ok, c: drive okay.

>soj
 

[Reply or follow-up to this message]

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