Installing internal modem
Sunday, April 15, 2007 at 3:52 pm
Posted by rholiday
(2 messages posted)
While attempting to reinstall ME off a restore CD I went to install the internal
modem that came with the computer. It appeared that it installed making mention
of a speaker phone modem, but it will not break dial-tone. The method I used to
install the modem was by going through add/remove hardware and letting it auto-detect
the drivers on the driver cd from Dell. Now while trying to use the setup application
on the cd to re-install the drivers the install program crashes when you click to
install the drivers. Same when you try to test the modem via the same setup application.
Any recommendations out there?
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re: Installing internal modem
Monday, April 16, 2007 at 7:26 pm
Posted by rholiday
(2 messages posted)
Yes, the driver disc is there, it is the setup software that came on the cd which
crashes when attempting to install the drivers. I do not have the make/model of
the modem at this time, but I do have drivers from Dell, they just won't install
on the newly setup PC.
On Monday, April 16, 2007 at 4:51 am, Keith Stanier wrote:
>Don't you have an installation CD that came with the modem?
>
>Do you have an details on make/model to search for drivers?
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re: Installing internal modem
Friday, April 20, 2007 at 7:05 am
Posted by Ed
(582 messages posted)
Reinstalling Windows is a bad mistake to make. It can only make things worse.
It wipes out all your system hardware, and all your installed programs. These must
all be re-installed after the re-install of Windows, which means a nightmare of lost
and missing installation disks, CDs, and serial numbers.
Modem faults must be tackled in the following way:
1. Switch off the machine and unplug the modem PCI card from the computer. OBSERVE
the proper precautions to avoid static damage to the computer and to the PCI card:
http://www.annoyances.org/exec/forum/winme/1177076589
2. Restart the computer in Safe Mode (press F5 during startup). Open the Device Manager,
and delete the modem from the list of devices:
START > SETTINGS > CONTROL PANEL > SYSTEM > DEVICE MANAGER
Also delete any other modem entries seen in Device Manager.
3. Restart the computer normally. Check in Device Manager, and delete any device
entries there that show as faulty (i.e. any that have an exclamation mark or question
mark against them). If you have deleted any entry(s), shutdown normally and restart
the computer.
4. Next, install the modem program from the modem installation CD.
5. Switch off the computer. Plug in the PCI card, taking proper anti-static precautions:
http://www.annoyances.org/exec/forum/winme/1177076589
6. Restart normally. Windows will detect the PCI card during startup, and reinstall
the correct drivers. Have the original modem driver CD to hand in this step too,
just in case, but in fact it should not be needed.
If the above does not solve the problem, please reconsider your original post, and
give a clearer explanation of the problem. For example, what does the phrase "it
will not break dial-tone" actually mean?
Ed
On Sunday, April 15, 2007 at 3:52 pm, rholiday wrote:
>While attempting to reinstall ME off a restore CD I went to install the internal
>modem that came with the computer. It appeared that it installed making mention
>of a speaker phone modem, but it will not break dial-tone. The method I used to
>install the modem was by going through add/remove hardware and letting it auto-detect
>the drivers on the driver cd from Dell. Now while trying to use the setup application
>on the cd to re-install the drivers the install program crashes when you click to
>install the drivers. Same when you try to test the modem via the same setup application.
> Any recommendations out there?
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