Troubleshooting Driver Problem (caused by Sony)
Thursday, July 19, 2007 at 5:27 pm
Posted by D
(1 messages posted)
I recently installed the sony plug-in for their ic recorder (model icd-u60) to play
digital voice recordings. The plug-in permits windows media to play Sony's proprietary
files. At first the voice files came through ok. Then, thinking to return the unit,
I believe I uninstalled the plugin and later reinstalled it. Inadvertantly I also
added a second exe file from the CD, which installed a driver intended for use with
windows 98S or 2000pro.
Ever since then I get no sound through windows media player or winamp -- with one
exception: if I start up the HP music match jukebox player FIRST, then open windows
media player or winamp, THEN WMP and winamp will play -- but the other sound from
the HP audio program plays simultaneously, of course. Not an ideal workaround.
I can't use system recovery to undo the deed, even if it works with drivers. (For
years it didn't work right and I finally disabled it since it was slowing down the
computer. Now it's working again, but it was disabled when I installed the Sony files.)
Uninstalling the Sony plug-in did no good whatsoever and there's no uninstall for
the driver, of course.
The device manager shows a question mark at the usb port where I've connected the
recorder (mass storage device). When I go to the "driver file details" under there,
I'm shown three files:
"C:\windows\system32\drivers\usbstor.sys"; "c:\windows\system\vmm32.vxd (ntkern.vxd)";
and
"c:\windows\system32\drivers\usbntmap.sys".
When I try to get the system to do an automatic update of the driver, it tells me
I've already got the latest. I've tried to go to a manual installation, but keep
chickening out...probably with good reason. I spent about 4 hours, all tolled, with
Sony customer service. Two (without the unit handy to plug in) with a guy who finally
said after I had access to the unit I should find and delete the driver and two more
hours (after I had the unit and found there were THREE drivers listed) with another
guy who told me that if I deleted any of those three files I'd have other system
problems. He suggested I reinstall the windows media player program from my ME disk.
But I see no clear way to do that through the system recovery disks, are the only
disks for the ME computer I can find right now (don't recall if there were separate
disks for the preinstalled programs).
I am a relative neophyte in all this and am not sure where to go from here. The
System Recovery disk that came with my Win ME has drivers on it, but I can't tell
which is what. I downloaded windows media player's diagnostic tool and copied out
a report, but it's worse than greek to me. Can anyone help?
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