re: Vista ViiV files missing... does this make sense?
Friday, November 9, 2007 at 6:30 am
Windows Vista Annoyances Discussion Forum
Posted by William Mattila
(2 messages posted)
I too had this similiar problem with MY DELL and they too couldn't help. But I ran
the sfc/runonce from the
Command line and put the soft ware back in and that fixed MY PROBLEM. But mine happened
on a update
so I put back the old software. Also It might be that
you have a MSXML problem.
On Thursday, November 8, 2007 at 2:29 pm, ZoneIII wrote:
>The Geek Squad has my new Vista machine in for the third time in two weeks. It
>had other problems that I won't go into here but they are trying to fix something
>that caused a rundll32 error when I opened video files and, more importantly, find
>out why many of my applications run at less than 1% CPU (they show as 0% in Task
>Manager) when the system is idling at 98-99% and no other apps are running. My
old
>XP machine uses it's CPU to get he job done. It doesn't sit and idle when there
>is work to be done. And my daughter's new Vista machine uses it's CPU too, unlike
>my new Vista machine. Some jobs that may take 5 or 10 minutes with my old XP machine
>can take many hours or even all night to run with this new Vista machine with a
Quad
>processor and 3GB of RAM. (My daughter's Vista machine doesn't have a Quad processor).
> I went around and around with HP online chat support first. It was amazing how
>incompetent they were. Some of the things they said were almost beyond belief.
>But one of them told me where to look in my restore files for ViiV software because,
>I guess, she was going to have me restore it. But the ViiV software wasn't there.
> She wasn't concerned at all that it wasn't installed or in the restore files
and
>she said, "Don't worry about it" and had me do some other silly things that had
absolutely
>nothing to do with the problems I was having and, of course, didn't fix those problems.
> If I mentioned the other things she told me, nobody here would believe me. HP
>was no help at all so I took it back to the Geek Squad and they had it for about
>five minutes when they discovered that it had no ViiV software at all. That caused
>the update to fail that was supposed to fix the rundll32 error. It couldn't update
>ViiV because there was nothing to update but HP support didn't see a problem with
>that and told me to try the update again in Safe Mode, which got them off the hook
>when I had to shut down. (Tricky!) It didn't work, of course, but I played along.
>). The Geek Squad has not been able to get the ViiV software loaded after two
days.
> But the following two things are what I would like to get someone's opinion on
>here so I will be more informed when I pick up my PC... if I ever do: 1) I asked
>the Geek Squad guy what the ViiV software did. He said it helped allocate jobs
and
>make them run faster and more efficiently. I was glad to hear that because maybe
>that would mean that once I had the ViiV software iinstalled, my Vista machine would
>finally start using it's CPU for applications instead of goofing off while apps
just
>crawled along. I asked him if, based one what he said the ViiV software did, my
>Vista machine might finally run faster when that software was installed. He said.....
>No (???). That makes no sense to me at all. I couldn't get him to clarify what
>seemed to be contradictory statements on his part. But there is one more thing:
> 2) I asked him what would happen in the future if I should ever have to restore
>my machine using the Factory Image because if he got the ViiV software loaded, I
>assume that it wouldn't be the Factory Image because that is not supposed to change.
> After all, it's a factory image and it wouldn't be of much use if it changed as
>you updated things and it wouldn't restore the PC to it's out-of-the-box state as
>it is supposed to if it did change over time. He said the update would be in the
>Factory Image. (???) Does that make sense? The reason I am concerned about this
>is that a bunch of people in the Geek Squad have not been able to get the ViiV software
>loaded on my PC after two days so I would probably never be able to fix it myself
>if I ever had to restore the PC in the future. If that's the case, I will just
return
>the PC for a refund. I do not want it if it may be a nightmare in the future if
>I ever have to restore it using the Factory Image. Sorry for this long question.
>
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 |  | re: Vista ViiV files missing... does this make sense? (William Mattila: Fri, Nov 9, 2007, 6:30 am) |
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