If yo go to MS help at the following link you can choose your method of query. I
say this as voice can take a long time. All update related problems are supposed
to be answered for FREE now. The Techs there (with the exception of one) have been
very helpful, considerate and polite to me. MS has really put some demands on these
guys for doing a good job. They will actually pester you till you are sure that the
problem is gone.
http://windowshelp.microsoft.com/Windows/en-US/Help/06fd491e-6aff-4c4b-a6ac-a0abff8f2d9b1033.mspx
