First look up an old entry here. It was requested by a fellow calling themselves
"Barnum" and it was on Feb. 14th. If that does not work for you talk to MS again
as they have 'Promised' that ALL updating errors will be handled for FREE! Below
is a link to their help page.
http://support.microsoft.com/oas/default.aspx?ln=en-us&x=8&y=6&prid=11274&gprid=500921