email problem
Wednesday, October 28, 2009 at 10:08 pm
Windows Vista Annoyances Discussion Forum
Posted by Dan
(3 messages posted)
We had a two hour power outage here several days ago after a big wind. Since immediately
afterwards my wife and I have been unable to send any outbound emails from our Thunderbird
clients. (We each have our own separate Thunderbird client, running on separate computers,
connected to a LAN in our house behind a DSL router.) We can still receive messages
fine, and using webmail, we can still send outbound emails. All other internet functions
seem to work as normal.
My computer is running Vista and uses Vista Firewall Control, my wife uses ZA on
her XP based system. Our SMTP outgoing servers are configured to use port 587. These
configurations have been working well for several years.
The problem is that on any message we try to send from Thunderbird, the little status
window that says displays progress pops up and shows “connected to mail.hover.com”
as soon as we press send. That’s normal, but now that’s as far as it gets until Thunderbird
times out and displays a send message error.
Telus is our ISP and we use Netidentity/Hover for our email. I contacted Hover and
they indicated that they had stopped our email uploading since they suspected our
computers had been taken over by some come kind of spambot, as we had suddenly sent
over 500 emails! After several days of back and forth with them, they said we had
been re-enabled. Unfortunately we still cannot send emails, and Hover has washed
their hands of the problem.
It seems an odd co-incidence that the power outage and the ‘spambot’ takeover of
our computer(s) happened at the same time. Makes it hard to know which is the cause
of the ongoing problems.
So I downloaded the latest versions of AVG, Spybot Search and Destroy, Malwarebytes
Anti-Malware, and HijackThis, and ran them on both machines. Nothing. I am (reasonably)
confident that there is nothing bad on either of our machines.
So that leads me back to the power outage. If I assume that nothing has changed at
Hover’s end, and I have verified that none of the settings on our computers has changed,
then it would seem possible that it was a Telus problem or a router/DSL modem problem.
Maybe I need to reconfigure the router somehow?
Is there a way to monitor or log the SMTP conversation between our Thunderbird and
the Hover mail server, so I can better figure out what is going on?
Any other suggestions would be greatly appreciated.
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