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Problem with laptop touchpad
Showing all messages in thread #1212407231
Windows Vista Annoyances Discussion Forum
The following are all of the messages in this thread (8 in all), shown in chronological order. Click any message subject to view that message by itself or to view the thread hierarchy.
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Problem with laptop touchpad
Monday, June 2, 2008 at 4:47 am
Posted by lym
(16 messages posted)
Hi,
I hope someone can help in someway as this problem has been going on for a month
now. We have a Acer laptop and about a month ago the touch pad stopped working properly.
When turned on and it got to the Vista log in the mouse cursor would move around
but you couldn't click on anything, the left and right buttons won't work and the
center left click in the middle of the pad won't work either. The only way we can
get around it is to plug in a USB mouse to log in, this would also force the touch
pad to work but the scrolling at the side of the pad won't work.
We contacted Acer about it and they told us to send it to them. We received it back
and they said they reinstalled the drivers for the touch pad, it worked for a day
and then it stopped working again. So we contacted Acer again and sent it back to
them. We got it back on Friday to find they had completely formatted the laptop but
again the problem was still there. The second problem is the warranty ended over
the weekend and when we phoned them up about the problem again today they said they
won't do anything about it now, so we're basically stuck with a laptop that doesn't
work properly.
Does anyone know what the problem might be and how we can try and fix it ourselves?
[Reply or follow-up to this message]
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re: Problem with laptop touchpad
Monday, June 2, 2008 at 6:48 am
Posted by Charlie Hadden
(1338 messages posted)
I would suggest you check for the 'ORIGINAL/default' touchpad driver at Acer website
for you laptop. It sounds like something happened that corrupted the one you have.
If you start with the original one that you know worked out of the box, then you
can work your way forward with updates till you are up to date or you find a non-working
driver, which you can then rollback to the last known working driver.
[Reply or follow-up to this message]
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re: Problem with laptop touchpad
Monday, June 2, 2008 at 7:16 am
Posted by lym
(16 messages posted)
Hi,
Acer reinstalled the drivers but it made no difference neither did formatting the
laptop and starting fresh install of Vista. I've only been able to find one driver
for my laptop, I even tried uninstalling and reinstalling myself and that made no
difference too. It's a Acer Aspire 5050 if that is of any help.
On Monday, June 2, 2008 at 6:48 am, Charlie Hadden wrote:
>
>I would suggest you check for the 'ORIGINAL/default' touchpad driver at Acer website
>for you laptop. It sounds like something happened that corrupted the one you have.
>If you start with the original one that you know worked out of the box, then you
>can work your way forward with updates till you are up to date or you find a non-working
>driver, which you can then rollback to the last known working driver.
[Reply or follow-up to this message]
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re: Problem with laptop touchpad
Monday, June 2, 2008 at 9:23 am
Posted by Jacob6601
(2174 messages posted)
It sounds like Acer intentionally stuck you with a bad touchpad. Email them and ask
if they would like to replace the pad or have you post this on EVERY forum you can
find... hardware, software, etc. I would even post on gaming forums.
Then bite the bullet and have it replaced out of pocket.
[Reply or follow-up to this message]
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re: Problem with laptop touchpad
Monday, June 2, 2008 at 10:46 am
Posted by garwel
(1 messages posted)
Are you sure you dont have a usb device that the system thinks is a mouse. A USB
GPS for example will be confused for a mouse on startup. It thinks these devices
are a serial mouse. You can get com disable programs to get rid of this problem or
just boot with the devices unhooked if that is the source.
[Reply or follow-up to this message]
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re: Problem with laptop touchpad
Monday, June 2, 2008 at 11:24 am
Posted by lym
(16 messages posted)
No I have no USB devices plugged in, the only USB thing I use on my laptop is my
mouse but that is always unplugged when I try to use the touch pad.
On Monday, June 2, 2008 at 10:46 am, garwel wrote:
>
>Are you sure you dont have a usb device that the system thinks is a mouse. A USB
>GPS for example will be confused for a mouse on startup. It thinks these devices
>are a serial mouse. You can get com disable programs to get rid of this problem
or
>just boot with the devices unhooked if that is the source.
>
[Reply or follow-up to this message]
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re: Problem with laptop touchpad
Monday, June 2, 2008 at 6:38 pm
Posted by Jacob6601
(2174 messages posted)
Sorry, I should have said CONSIDER replacing the pad as I do not know the cost. From
what I do understand, the rest of the components are of the same quality as the pad.
And your customer service experience is typical.
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re: Problem with laptop touchpad
Tuesday, June 3, 2008 at 4:40 pm
Posted by Charlie Hadden
(1338 messages posted)
At this point I would be on the phone to Acer. This is sounding like a mechanical
problem. The only other thing I can think of is to try a manual install/update from
'Device Manager'. select from a list etc. And try a couple diff. touch pad drivers
just in case. They are pretty generic. Otherwise I think you may need a repair at
their expense. Just be sure not to do anything that will trash a warranty.
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