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HP Scanning Software not starting
Showing all messages in thread #1252643637
Windows Vista Annoyances Discussion Forum
The following are all of the messages in this thread (5 in all), shown in chronological order. Click any message subject to view that message by itself or to view the thread hierarchy.
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HP Scanning Software not starting
Thursday, September 10, 2009 at 9:33 pm
Posted by David
(140 messages posted)
My HP Scanning software is no longer working. I plug in the scanner to the computer.
I press the scan button on the scanner. The HP Scanning logo appears on my desktop
but nothing else happens. It was working about a week ago. Now it is not. I have
an HP Pavilion dv7 laptop and use an HP G4010 scanner. Note that the scanner does
work if I use alternative scanning software that was pre-installed in the computer.
But it will not work with the HP scanning software that I installed. I even uninstalled
the software and re-installed it. This is a new and very powerful computer. I can't
imagine what's causing the software to stall/freeze. I have made some minor adjustments
since the last time I used the scanner. Any ideas?
[Reply or follow-up to this message]
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re: HP Scanning Software not starting
Thursday, September 10, 2009 at 11:54 pm
Posted by Adam Bradley
(8787 messages posted)
I would check the HP support pages to make sure it is compatible with both Vista
and the SP level you have installed.
On Thursday, September 10, 2009 at 9:33 pm, David wrote:
>My HP Scanning software is no longer working. I plug in the scanner to the computer.
> I press the scan button on the scanner. The HP Scanning logo appears on my desktop
>but nothing else happens. It was working about a week ago. Now it is not. I have
>an HP Pavilion dv7 laptop and use an HP G4010 scanner. Note that the scanner does
>work if I use alternative scanning software that was pre-installed in the computer.
> But it will not work with the HP scanning software that I installed. I even uninstalled
>the software and re-installed it. This is a new and very powerful computer. I
can't
>imagine what's causing the software to stall/freeze. I have made some minor adjustments
>since the last time I used the scanner. Any ideas?
[Reply or follow-up to this message]
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re: HP Scanning Software not starting
Friday, September 11, 2009 at 7:16 am
Posted by John Liebson
(845 messages posted)
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3236364&prodTypeId=15179&prodSeriesId=3236364&objectID=c00830208
On Thursday, September 10, 2009 at 9:33 pm, David wrote:
>My HP Scanning software is no longer working. I plug in the scanner to the computer.
> I press the scan button on the scanner. The HP Scanning logo appears on my desktop
>but nothing else happens. It was working about a week ago. Now it is not. I have
>an HP Pavilion dv7 laptop and use an HP G4010 scanner. Note that the scanner does
>work if I use alternative scanning software that was pre-installed in the computer.
> But it will not work with the HP scanning software that I installed. I even uninstalled
>the software and re-installed it. This is a new and very powerful computer. I
can't
>imagine what's causing the software to stall/freeze. I have made some minor adjustments
>since the last time I used the scanner. Any ideas?
[Reply or follow-up to this message]
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re: HP Scanning Software not starting
Friday, September 11, 2009 at 8:36 am
Posted by David
(140 messages posted)
Actually, the buttons work. When I push the scan button, the program attempts to
start. The software shows up on my desktop but does not open all the way. It's
almost as if my computer does not have enough power to fully open it... I spent
a an hour so with the HP tech worker, and in the end all they said was to do a system
restore to see if that works... But if you can think of any other options, please
let me know.
On Friday, September 11, 2009 at 7:16 am, John Liebson wrote:
>
>http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3236364&prodTypeId=15179&prodSeriesId=3236364&objectID=c00830208
>
>
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re: HP Scanning Software not starting
Friday, September 11, 2009 at 8:57 am
Posted by John Liebson
(845 messages posted)
Given my academic background as a medievalist, I suggest that you get rid of the
scanner and open a scriptorium....
Short of that, and given that you've already discussed this at length with HP, I'm
sorry, but I've no other options to suggest.
On Friday, September 11, 2009 at 8:36 am, David wrote:
>Actually, the buttons work. When I push the scan button, the program attempts to
>start. The software shows up on my desktop but does not open all the way. It's
>almost as if my computer does not have enough power to fully open it... I spent
>a an hour so with the HP tech worker, and in the end all they said was to do a system
>restore to see if that works... But if you can think of any other options, please
>let me know.
>
>
>
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