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email problem
Showing all messages in thread #1256792882
Windows Vista Annoyances Discussion Forum
The following are all of the messages in this thread (6 in all), shown in chronological order. Click any message subject to view that message by itself or to view the thread hierarchy.
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email problem
Wednesday, October 28, 2009 at 10:08 pm
Posted by Dan
(3 messages posted)
We had a two hour power outage here several days ago after a big wind. Since immediately
afterwards my wife and I have been unable to send any outbound emails from our Thunderbird
clients. (We each have our own separate Thunderbird client, running on separate computers,
connected to a LAN in our house behind a DSL router.) We can still receive messages
fine, and using webmail, we can still send outbound emails. All other internet functions
seem to work as normal.
My computer is running Vista and uses Vista Firewall Control, my wife uses ZA on
her XP based system. Our SMTP outgoing servers are configured to use port 587. These
configurations have been working well for several years.
The problem is that on any message we try to send from Thunderbird, the little status
window that says displays progress pops up and shows “connected to mail.hover.com”
as soon as we press send. That’s normal, but now that’s as far as it gets until Thunderbird
times out and displays a send message error.
Telus is our ISP and we use Netidentity/Hover for our email. I contacted Hover and
they indicated that they had stopped our email uploading since they suspected our
computers had been taken over by some come kind of spambot, as we had suddenly sent
over 500 emails! After several days of back and forth with them, they said we had
been re-enabled. Unfortunately we still cannot send emails, and Hover has washed
their hands of the problem.
It seems an odd co-incidence that the power outage and the ‘spambot’ takeover of
our computer(s) happened at the same time. Makes it hard to know which is the cause
of the ongoing problems.
So I downloaded the latest versions of AVG, Spybot Search and Destroy, Malwarebytes
Anti-Malware, and HijackThis, and ran them on both machines. Nothing. I am (reasonably)
confident that there is nothing bad on either of our machines.
So that leads me back to the power outage. If I assume that nothing has changed at
Hover’s end, and I have verified that none of the settings on our computers has changed,
then it would seem possible that it was a Telus problem or a router/DSL modem problem.
Maybe I need to reconfigure the router somehow?
Is there a way to monitor or log the SMTP conversation between our Thunderbird and
the Hover mail server, so I can better figure out what is going on?
Any other suggestions would be greatly appreciated.
[Reply or follow-up to this message]
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re: email problem
Thursday, October 29, 2009 at 3:03 am
Posted by MartinM
(7551 messages posted)
Get on Hover's back - they are the issue, not your PC.
[Reply or follow-up to this message]
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re: email problem
Thursday, October 29, 2009 at 8:05 am
Posted by Dan
(3 messages posted)
Hi Martin,
Thanks for your reply, I appreciate your input. Can I ask what it is that makes you
feel the problem lies with Hover?
Cheers,
Dan
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re: email problem
Thursday, October 29, 2009 at 12:34 pm
Posted by MartinM
(7551 messages posted)
The information you gave indicates your PC is working correctly.
It is very suspcicious that Hover suspended your send capability and now you don't
have it. I expect they haven't reinstated you properly.
Anyway, rather than them simply asserting its not their issue (a typical "starting
ploy" to avoid having to do anything) get them to propose tests which will diagnose
where the propblem really does lie, as they are the prima facie suspects.
[Reply or follow-up to this message]
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re: email problem
Friday, October 30, 2009 at 5:01 pm
Posted by Dan
(3 messages posted)
OK, they still claim the problem is not at their end, but here's is what I have done
so far.
I can telnet to their server, port 110, I get a message that says "+OK pop3 ready",
I enter my username and password and it lets me log in.
Now, I am not a POP3 or SMTP expert, but I thought that POP3 was used for incoming
mail and SMTP for outgoing mail. So the fact that I can log on this way tells me
that POP3 is working, so I should be able to download emails on Thunderbird, which
I can. This is not the problem anyways!
But when I try to log onto the SMTP server to retrieve my emails, I have problems.
First I telnet to mail.hover.com 587. It takes a long time, but I eventually get
back
220 smtp.hostedmail.com ESMTP
Then I reply with helo smtp.hostedmail.com
and get back
250 omf02.hostedmail.com
then I reply with
mail from:
and get back
250 2.1.0 OK
Then things go sideways. If I enter
rcpt to:
I get
554 5.7.1 Recipient address rejected: Access denied
So, I guess I am hoping to find out if:
1) My logic is correct, ie that testing the POP3 connection does not tell anything
about SMTP.
2) That my approach and commands to test the SMTP connection are correct.
3) What it likely means that I get Access denied regarless of what email address
I enter?
Thank you!!!
Dan
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re: email problem
Saturday, October 31, 2009 at 2:47 am
Posted by MartinM
(7551 messages posted)
1. Correct
2. Correct
3. That Hover are blocking your outgoing mail
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