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re: XP installation problems
Thursday, November 15, 2001 at 10:33 am
Windows XP Annoyances Discussion Forum
Posted by whales (16 messages posted)


I got this response from the Microsoft website.. All Products | Support | Search | microsoft.com Guide Support Home | Self Support | Assisted Support | Custom Support | All Products | Support | Search | Microsoft UK Guide Home | Self Support | Assisted Support | Custom Support -------------------------------------------------------------------------------- Downloads MS Product Catalogue Purchase & Training Licensing -------------------------------------------------------------------------------- BackOffice Family Developer Tools Office Family Windows Family Personal Computing MS Press Online MSN UK -------------------------------------------------------------------------------- Product Support Support Partners Is My Software Legal? -------------------------------------------------------------------------------- Search Microsoft.com/uk/ Search Microsoft.com MSN.co.uk Web Search -------------------------------------------------------------------------------- Microsoft UK Home How to use this site -------------------------------------------------------------------------------- Contact Microsoft UK About Microsoft UK UK Job Vacancies UK Press Centre UK Events UK Training & Certification -------------------------------------------------------------------------------- MSN UK Microsoft.com Home -------------------------------------------------------------------------------- Support Home microsoft.com/UK -------------------------------------------------------------------------------- Knowledge Base Search Wizard Download Centre FAQs by Product -------------------------------------------------------------------------------- Assisted Support Directory Submit Online Incidents Phone Numbers -------------------------------------------------------------------------------- Home Customers Developers IT Professionals Resellers & Consultants -------------------------------------------------------------------------------- MCP Computer Manufacturers System Builders Premier "NTLDR Is Missing" Error Message When You Upgrade or Install Over Windows 95 or Windows 98 -------------------------------------------------------------------------------- The information in this article applies to: Microsoft Windows XP Home Edition Microsoft Windows XP Professional Microsoft Windows 2000 Professional -------------------------------------------------------------------------------- SYMPTOMS When you attempt to install Windows 2000 or Windows XP, or upgrade a Windows 95-based or Windows 98-based computer to Windows 2000 or Windows XP, you may receive the following error message after the first reboot: NTLDR is missing Press any key to restart This behavior occurs only if Windows 95 or Windows 98 is installed on a large-capacity drive that uses the FAT32 file system. CAUSE This behavior occurs because the Windows 95 or Windows 98 installation was improperly cloned on a different-geometry drive and the following conditions also exist: The system/boot partition is formatted with the FAT32 file system. The computer boots using INT-13 extensions (a partition larger than 7.8 gigabytes (GBs) with a System-ID type of 0C in the partition table). The Heads (sides) value in the FAT32 BIOS Parameter Block (BPB) is inaccurate. This must match the geometry of the physical drive. The Windows 95 or Windows 98 boot code ignores the head value in the BPB and boots even when it is invalid. The Windows 2000 and Windows XP boot code uses this value and causes the boot process not to succeed if it is inaccurate. RESOLUTION To resolve this behavior, correct the invalid Heads (sides) value in the FAT32 BPB to allow the Windows 2000 or Windows XP boot process to continue. The easiest way to update the field is to rewrite the Windows 95 or Windows 98 boot code by using the following procedure: Restart the computer with a Windows 95 or Windows 98 Startup disk that contains the Sys.com file (this file is included by default). At a command prompt, type sys c:. This command rewrites the Windows 95 or Windows 98 boot code with accurate BPB information. Restart the computer to Windows 95 or Windows 98, and then attempt the Windows 2000 or Windows XP installation or upgrade procedure again. STATUS Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: Keywords : kbenv kberrmsg kbsetup w2000setup Issue type : kbprb Technology : kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbWinXPHome kbWinXPPro kbWinXPProSearch kbWinXPHomeSearch kbWinXPSearch Last Reviewed: November 13, 2001 © 2001 Microsoft Corporation. All rights reserved. Terms of Use. Disability/accessibility Privacy Policy Article ID: Q255220 Last Reviewed: November 13, 2001 Send to a friend Provided by Microsoft Product Support Services -------------------------------------------------------------------------------- Did the information in this article help answer your question? Yes No Did not apply Please provide additional comments about this information. (255 character max)


On Thursday, November 15, 2001 at 7:10 am, Carlos wrote:
>Hey Luis, it sounds like the HDD you first tried to install XP on is toast as far
>as Win95 is concerned. If I were you I would go ahead and reformat the entire drive
>and try a clean install of XP on it and see how that works. Especially since you
>were smart enough to backup your files on another HDD. Good luck.
>
>--Carlos
>
>


>On Thursday, November 15, 2001 at 4:49 am, Luis E. Rodríguez wrote:
>
>I got a new motherboard and Windows XP Home edition with it.  My existing hard drives 
>were transferred over to the new system which already had Windows 95 running on 
>them.
>
>I tried to install Windows XP as an upgrade and it didn't let me so I went from 
>the 
>full install option by booting from the CD.  Everything appeared to be OK until 
>the 
>first reboot.  I get a message telling "NTLDR.EXE is missing" and does not proceed 
>any further.  I tried booting again from the CD but the setup process starts all 
>over again.
>
>Help!!!!!!
>
>I tried to reinstall Windows 95 again and found that the XP setup deleted my entire 
>\windows directory and now I have a crippled system because very few programs run 
>due to missing files.
>
>Why does this "ntldr.exe is missing" thing happens?  Would the XP setup work if 
>I 
>choose to format the partition where I will install XP?  
>
>
>I already copied everything 
>else (should have done that at the very beginning) into the other hard drive, so 
>nothing else would be lost.
>
>Thanks.
>



Written in response to:
re: XP installation problems (Carlos: Thursday, November 15, 2001 at 7:10 am)

There are presently no replies to this message.

All messages in this thread [show all]
-XP installation problems (Luis E. Rodríguez: Thu, Nov 15, 2001, 4:49 am)
-re: XP installation problems (Carlos: Thu, Nov 15, 2001, 7:10 am)
*re: XP installation problems (whales: Thu, Nov 15, 2001, 10:33 am)
*re: XP installation problems (David: Thu, Nov 15, 2001, 10:37 am)
*re: XP installation problems (whales: Thu, Nov 15, 2001, 10:39 am)
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