re: Lost CD RW and DVD
Wednesday, December 5, 2001 at 11:21 am
Windows XP Annoyances Discussion Forum
Posted by Rick L
(5 messages posted)
This happened to me twice and I was told it ONLY occurs with Roxio (Easy CD) software,
which is generally incompatible with Win XP. You must go into the registry and delete
"upper" and "lower" class entries (I don't remeber which directory in the registry).
It's a simple deletion, no re-install of anything is necessary. By the way, after
3 hours on the phone with Roxio, they still can't get their software loaded onto
my Win XP. I'm now using Nero with no problems. Good luck.
On Tuesday, December 4, 2001 at 9:44 pm, M Salvail wrote:
>I upgraded to Windows XP Pro from 98SE about 3 weeks ago and it had worked perfectly.
>I have not had even one crash! Then, on Monday when I booted up, the CD RW and the
>DVD were gone. They show in Device Manager but with yellow exclamation marks.
>
>I removed the two devices and rebooted, letting Windows find them. It did and then
>searched for drivers, installing up to a certain point. It then prompted for the
>WinXP cd so that it could copy imapi.sys. Well, the Cd Drive does not work so how
>would I give it access to that file?
>
>I got imapi.sys off of another computer and although the driver installation then
>completed, it apparently was not the file it wanted. Is that file specific to a
computer
>or a particular system? I got this message, "Windows can't start this hardware device
>because its configuration information (in the registry) is incomplete or damaged.
>(Code 19)
>
>I then went to bootdisk.com and downloaded a file and made a WindowsXP bootdisk,
>hoping to regain access to my CD so that I could do a repair. I booted up with the
>floppy and then the Window XP cd started. It ran through the start, then asked me
>what I wanted to do. I chose R, repair and it had c:\windows listed as 1. so I selected
>that.
>
>Next it asked me to put in the Administrator's Password. I had never set one so
I
>went and set one, rebooted and then put in my password but it said that was wrong.
>Repeatedly. That is the only password,it is what I always use and I am the one that
>set XP up on my computer.
>
>I also tried going back to last Saturday and restoring from there but that did not
>change anything as my drives did not return.
>
>Short of formatting C and reinstalling 98 and then upgrading it to XP Pro, anyone
>have any idea how I can get my CD and DVD drives back?????
>
>My system is an HP Pavilion 9790C and the two missing drives are
>LG CD-RW CED-8080
>SAMSUNG DVD-ROM SD612
>
>Thanks in advance!
- Written in response to:
- Lost CD RW and DVD (M Salvail: Tuesday, December 4, 2001 at 9:44 pm)
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